Windows 10: Microsoft store payment problem !!!

cant pay in Microsoft store using card. I already changed payment method using 3 different cards including credit card and debit card of visa and Mastercard type. But was unable to pay, Please don't replay by telling me to check the card details, its not my first time paying online. Will microsoft team do something about it? so much frustrated after trying so many times , need to purchase an app.................

:)

 

PAYMENT PROBLEM

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to make a payment. I’ll certainly assist you with this.



However, we would like to know:

• What happens when you try to make a payment?
  
• Do you receive any error message?
  

You may want to refer the troubleshooting steps mentioned in the article

Troubleshoot problems when paying for something from Microsoft Store and see if that helps.



However, we do have a dedicated team for any purchase or refund related queries, let me point you in the right direction. I would suggest you to get in touch with the

Microsoft Store Support team and they will help you with the appropriate details.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

not accepting payment

Hi Ryan,

One of the factor why you're having issues purchasing an app in Windows Store is due to payment method settings. See this article:

Troubleshoot problems with payment options and follow the suggest troubleshooting steps.

Let us know what happens after following the suggested troubleshooting steps.

 

Issues with Microsoft Store.

Hello,

Thank you for writing to Microsoft Community Forums.

In-order to get more clarity on this issue and to assist you with appropriate troubleshooting steps, reply with answers to the below questions:

1. Are you referring to a credit/debit card or a Microsoft gift card?
   
2. Are you facing issue while adding a card or while making a payment through the card?
   
3. What exactly happens when you try to use the card?
   
4. Are you receiving any error messages?
   

If you’re having trouble buying something from Microsoft Store, here are some basic steps that you can try to get things working again. I would suggest you to follow the steps mentioned in the article on
Troubleshoot problems when paying for something from Microsoft Store.

For additional information, you may also refer the article on
Microsoft Store help and check if that helps.

We await your response.

Regards,

Sandeep Kumar M

Microsoft Community – Moderator