Windows 10: Microsoft Store pop-up

Hello,

lately, I have been having troubles with the Microsoft Store, specifically the store pops up randomly and redirectes me to an app/game on the store. I have been redirected to 2 games from the same developer, one is called "Ducklings Free" and the other is "Subway Endless Runners". The name of the developer is called "jeuxjeuxjeux". I started to think that it was some kind of virus. I ran some scans but nothing was detected. I dug into the files myself but didn't find anything suspicious either. Please help me,

Thanks.

:)

 

Microsoft Edge Pop-up Blocker

Hello,

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

• 
  Open Microsoft Edge.
  
• 
  Click on (…) at the top right corner.
  
• 
  Click on settings.
  
• 
  Click on View Advanced Settings.
  
• 
  There you will be able to manage Pop ups.
  
• 
  If you don’t want then you will be able to turn on/off.
  

Please refer to the link below.

http://windows.microsoft.com/en-hk/windows-10/block-pop-ups-in-microsoft-edge

Hope this helps, keep us posted.

 

App store and Microsoft account

Thank you for the advice

I see what you mean about the password but i think its a backward step to compromise my Microsoft password to to use the app store

 

Microsoft Store

Hi James,

To resolve your concern about Windows Store, we suggest for you to follow these steps:

• Press Windows key + R key to open Run.
• Type wsreset.exe and press
  Enter.
• Restart the PC, sign in with your Microsoft user account and check if you are able to find Windows Store.

Let us know how it goes.