Windows 10: Microsoft Store prompting for PIN on attempt to purchase

Windows 10 Pro v1809 (OS Build 17763.557) / Lenovo P910 Workstation

Good Morning, I'm in password Hell!

My Lenovo workstation was bricked by a Microsoft update in April, and we lost microsoft login information. I need to recover by setting a single username and password that works for all aspects of "Microsoft"


I changed my Microsoft Account password successfully today.



- Microsoft Main login

- Microsoft Store
- Microsoft Hello
- And so on

To the best of my knowledge, I have never had a "PIN"

I don't have visibility of the overall user names and passwords in one place on Microsoft. I changed my Microsoft Account password successfully today. When I go to the Microsoft Store to make a .99 purchase it sends me to Hello which will not accept my new password and wants my PIN.


Help will be most welcome and appreciated!


***Original Title: I'm confused . . Can't get through the password maze! We lost login information. I need to recover by setting a single username and password that works for all aspects of "Microsoft"***

:)

 

Microsoft account purchase information.

Hi Robert,

A corrupted game file is one of the possible reasons why you don't see any information with all of your Microsoft games. To help you resolve this concern, we suggest that you follow the steps below:

Step 1: Sign out your account from the Windows Store. Here is how:

• Open the Store app.
• Click/tap on the user icon, and click/tap on Microsoft account that you are currently signed in to the Store with.
• Click/tap on the Microsoft account again.
• Click/tap on the Sign out link.

Step 2: Reset Store cache. Follow the steps below:

• Press the Win+R keys to open the Run dialog.
• Type WSReset.exe, and click/tap on OK.
  
  Note: The WS tool resets the Windows Store without changing account settings or deleting installed apps.
• The Store and a command prompt will now open without any message. The command prompt will automatically close when the Store cache has been reset.

Step 3: Sign in your account to the Windows Store.

• Open the Store app.
• Click/tap on the user icon, and click/tap on Sign in.

Should you need further assistance, feel free to post back anytime.

 

Store game not showing as purchased ... and not playable

Hi, RRotter,

I am an Independent Advisor and will assist you.

Have you contacted Microsoft Store about the issue?

https://support.microsoft.com/en-us/help/28808/...

Is the child signing into the device under your account with his own PIN number?

Have you checked your account to determine if the game is listed in your purchases?

Have you tried logging into your child's Store account using your PIN number instead of his?

Check the steps listed in this thread on Sharing apps with Family

https://blogs.msdn.microsoft.com/henrikn/2015/1...

Pat

 

Microsoft Passport errors during PIN creation


Microsoft Passport errors during PIN creation

Source and more: https://technet.microsoft.com/en-us/...g-pin-creation