Windows 10: Microsoft Store Roblox freezes entire computer when starting up

Whenever i try to play Roblox from the Microsoft Store wich says that it must work on my device my entire computer becomes frozen with no way of getting it to respond, keyboard doesnt work, mouse doesn't work and the only way to restart the computer is via the POWER button or RESET button on the PC.I have tried looking for information on the internet but i seem to be the only one with this issue.Video that showcases the problem:https://youtu.be/iG0AyL0MqkYI have tried re-installing the app, restarting my computer a few times, deleting the Roblox appdata folder, deleting the temp files t

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Roblox won't download on its Microsoft Store version

Just uninstalled Roblox from my computer. However, when I tried to download it via Microsoft Store, it just... stops. As in, it stops downloading for whatever reason. Anyway, I tried uninstalling and reinstalling Roblox because of an issue that leads to my entire computer freezing. Any ideas that can help?

 

Roblox from microsoft store error

Option 1:

Open Start > Settings > Apps > Apps & features

Scroll down to Roblox

Select it

Click Advanced options

Click Terminate

Restart

Check the Store for updates

See if it launches successfully.

Option 2:

Open Start > Settings > Apps > Apps & features

Scroll down to Roblox

Select it

Click Advanced options

Click Reset

Restart

Check the Store for updates

Option 3:

Open Start > Settings > Apps > Apps & features

Scroll down to Roblox

Select it

Click Advanced options

Click Uninstall

Restart

Check the Store for updates

Launch the Microsoft Store:

Click the ellipsis in the top right corner of the screen (...)

Click My Library

Scroll through the list then click the Roblox game if its listed there, then click the download button.

If doesn't help, let us know and we can explore more options.

 

Microsoft store Roblox mouse glitch

Hi

Welcome to Microsoft community.

The mouse lag issue you're experiencing with Roblox on your Windows gaming laptop can be caused by various factors. Here are some steps to help you troubleshoot and potentially resolve the problem:

1. Update Graphics Drivers:
   
   • Outdated or incompatible graphics drivers can lead to performance issues. Visit the website of your laptop's GPU manufacturer (e.g., NVIDIA, AMD, Intel) and download the latest drivers. Install them and restart your laptop.
     
2. Update Roblox:
   
   • Ensure you have the latest version of Roblox installed from the Microsoft Store. Sometimes, updating the game can resolve performance issues.
     
3. Adjust Roblox Settings:
   
   • Within the Roblox game, adjust the graphics settings to lower levels. Lowering settings like graphics quality, texture quality, and rendering distance can improve performance.
     
4. Check Mouse Settings:
   
   • Ensure your mouse settings are configured correctly in Windows. Go to "Settings" > "Devices" > "Mouse" and check the mouse sensitivity and other settings.
     
5. Check for Background Processes:
   
   • Make sure there are no background processes or applications consuming too much CPU or memory while playing Roblox. Use Task Manager (Ctrl + Shift + Esc) to monitor and close unnecessary processes.
     
6. Disable V-Sync:
   
   • In some cases, disabling V-Sync (vertical sync) within the Roblox settings can improve mouse responsiveness. Experiment with turning V-Sync on and off to see if it makes a difference.
     
7. Check for System Resource Issues:
   
   • Ensure your laptop is not overheating, as overheating can lead to performance problems. Clean the laptop's cooling system and make sure it's running efficiently.
     
8. Try a Different Mouse:
   
   • Test the game with a different external mouse to rule out any hardware-related issues with your current mouse.
     
9. Check for Other Software Conflicts:
   
   • Some third-party software or utilities running in the background can interfere with game performance. Try closing background applications one by one to identify any conflicts.
     
10. Reinstall Roblox:
    
    • If the issue persists, you may want to uninstall Roblox from the Microsoft Store and then reinstall it. This can sometimes resolve software-related problems.
      

Remember to test your mouse with other applications to ensure that the issue is specific to Roblox and not a general problem with your mouse or system. Additionally, keep your operating system and all drivers up to date to ensure optimal compatibility with games and software.

Please feel free to let me know if you have any further updates. Thanks.

Best regards

Derrick Qian | Microsoft Community Support Specialist