Windows 10: Microsoft Store Roblox Stuck with Mobile Controls

After launching a game in the Microsoft Store version of Roblox, it gives me mobile controls and I am unable to get rid of them. I have tried disabling "touch screen", reinstalling Roblox on the Microsoft store, restarting my pc, and verifying that the "pen and ink" service is NOT running and have disabled them and yet after all of that, it is still loading/running my Roblox game as if I am on mobile. Below you can see a hyperlink with the images attached to it to find out what it looks like on my part. Also, I am running Windows 11, not 10.What it looks likeWhat it looks like 2

:)

 

Microsoft Store verison of Roblox shows mobile controls

I've been wanting to use the mircosoft store verison of roblox for a while but there's an issue with it. I always get mobile controls when im on computer. Any help??? I have a drawing tablet but even when i unplug it it still does this. I dont have a touchscreen pc.

 

Roblox On the Microsoft Store

Hey there, Player101par

Welcome to the Microsoft Community forums.

It looks as though the App packages for Roblox may still be on your device, which is why it is not installing.

Please can you:

• Press Win key & R together,
• Type: wsreset
• Press enter

Then try again at launching Windows store and downloading Roblox.

Hope this helps,

Regards,

 

Roblox from Microsoft Store error

Dear Fran,



I'm glad to see you in Microsoft Community.



May I ask if by update you mean a system update or a Roblox app update? I can understand that it must be a difficult situation for you when things don't work as expected. However, let's follow these methods and check if they work.



1. Microsoft Store Cache Cleanup

• Right-click the Start icon and select "Windows Terminal (Administrator)" -> Enter: wsreset.exe
  

2.Reset Microsoft Store

• Open "Settings" -> Applications -> Applications and Features -> Find "Microsoft Stroe", select -> "Advanced Options" and reset
  

3. Uninstall and reinstall Roblox

• Download it on the internet and use roblox from your browser and try to see if the problem persists.
  
• You need to uninstall roblox in the application settings (Settings -> Apps -> Apps & features -> find the roblox app inside the right input box and click uninstall), then click on the link here, click on the game and it will ask you to install roblox.
  

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.



If there is anything not clear, please do not hesitate to let me know.



Best regards,

Zoee | Microsoft Community Support Specialist