Windows 10: Microsoft Store Saying ''Game does not work on this device'' although it's supported.

When I check my game library it says I own the games but my pc doesn't support it. Any advice? Yes I'm on the latest version on windows, yes I've tried to repair the app, yes the app is up to date. I've almost tried everything.

:)

 

UNINSTALL GAMES FROM MICROSOFT

Hi Calaird,

This is Wil, one of the independent advisor, an expert with Windows 10 and a fellow Windows 10 user like you. I understand your concern about Uninstalling games.

Reference:

If you installed your game from the Microsoft Store, follow these steps:

1. Press the Windows button on your device or keyboard, or select the Windows icon in the lower-left corner of the main screen.

2. Select All Apps, and then find your game in the list.

3. Right-click the game tile, and then select Uninstall.

4. Follow the steps to uninstall the game.

5. To reinstall your game, open the Store app, and then select the profile button.

6. Select My Library.

7. Locate your game in the list of available downloads, and then select the download icon to the right.

If you installed your game from a location other than the Microsoft Store, such as a DVD or external storage device, follow these steps:

1. Press the Windows button on your device or keyboard, or select the Windows icon in the lower-left corner of the main screen.

2. Select Settings, and then in the search bar, type “Programs and features.”

3. Select Programs and Features from the search results.

4. Highlight your game in the list of available programs and apps.

5. If your game supports repair, Repair will appear as an option above the list of games. Select this option to access the in-game repair process. Alternatively, some games support repair via the Uninstall/Change options. If you don't see "Repair," select Uninstall
or Change from the available options and check to see if the game supports repair.

I hope my suggestions help you. If you need further assistance please do reply back and I will respond as quickly as possible. Have a nice day.

Thanks,

Wilfred P.

Independent Advisor

 

Microsoft Store Games

Hi Nhan,

For us to make sure that the failed download will be remove from your device, please follow the steps below:

Step 1: Uninstall the game on your device.

Click this link for the steps.

Step 2: Run the troubleshooter for Windows apps.



Check this link for the app troubleshooter.

Step 3: Reset the Windows Store to clear the Store cache.

• Press Windows key + X on your keyboard.   
• Click on Command prompt (Admin).   
• Type wsreset.exe, and then hit Enter.   

Step 4: Reinstall the game again.

To make sure that all changes made will take effect. Here's the link on how.

We hope that this information was helpful. Let us know if you need further assistance.

 

Microsoft Store is not working

Hi,

Thank you for responding.

Do let us know the exact issue you are facing in accessing the Windows Store?

Have you tried to reset the Windows Store as stated in the above response?

If the issue still persists after deploying the above troubleshooting steps, try the below and check if it helps.

Step 1: I suggest you to run Windows Store Apps Troubleshooter
and check.

Windows Store Apps Troubleshooter, troubleshoots problems that may prevent Windows Store Apps from working correctly.

1. Press
Windows + X keys from the keyboard, click on Control Panel.

2. In the
Control Panel window, select Category and then select
Large icons.

3. Click on
Troubleshooting.

4. Click
View all and then click Windows Store Apps.

5. Click
Next and follow on-screen instructions.

Step 2: I suggest you to install all the pending updates on your device.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

• • • 
      

Hope it helps. Reply to the post with an updated status of this for further assistance, we will be happy to help you.