Windows 10: Microsoft store saying I no longer own Minecraft Windows 10 edition despite me having it on...

I recently attempted to apply for the Minecraft RTX beta through the Xbox Insider Hub on windows 10, after applying I was redirected to the Microsoft Store and prompted to purchase Minecraft Windows 10 edition. I am already the owner of a copy of Minecraft Windows 10 edition as I purchased it many years ago and used the code I was given to convert my Java edition to the Windows one. I have both versions installed on my computer and can play both without issue, yet according to the Microsoft Store I no longer own Minecraft and must purchase it before being able to use the RTX beta. I have attempted to contact Microsoft regarding this issue and have not been able to contact them via any form of media, I'm at my wits end and am infuriated at the lack of customer care seeing as that I have already purchased the product. Please advise me on what I can do.

:)

 

Cannot reinstall Minecraft, despite Microsoft Store saying I own it.

Hello,

Recently, Minecraft stopped working on my HP Pavillion Notebook; it would open, show the Mojang logo, then close and present the message 'Minecraft is currently not available in your account. Here’s the error code, in case you need it: 0x803F8001'.

So I uninstalled Minecraft. And went to reinstall it on the Microsoft Store. It says I own the game. I clicked on 'Install on my devices' and only my Xbox appeared, not my laptop. It says on the store that my device is compatible with the game. I went to
'Manage my devices'and confirmed that my laptop was listed as a device. I restarted the Microsoft store; no different.

Then I thought, I might still have game files on my laptop, making Microsoft Store believe I still have the game downloaded. So I deleted all Minecraft associated files on my laptop. This also made no difference, it still won't allow me to reinstall Minecraft,
despite still saying that I own it.

Any ideas?

Thank you.

 

minecraft windows 10 edition. windows store.

Hi,

If you already played Minecraft from its previous PC or Mac version (running Java), you will be eligible to download Minecraft: Windows 10 edition for free. Normally, you'll be able to download the full version right after you redeem the Minecraft: Windows
10 Beta code to your Windows 10 computer. In your case, there's a possibility it doesn't detect the beta code that you redeemed. We recommend that you reset the Windows Store to clear the store cache on your computer by performing the following steps:

• Press  Windows key + X on your keyboard. 
• Click on Command prompt (Admin).
• Type wsreset.exe, and then hit Enter.
• Restart your computer and reinstall the game.

To know more about Minecraft: Windows 10 edition, you may refer to this link.

Let us know if the solution works for you.

 

minecraft windows 10 edition. windows store.

Thank you for the information. It seems that the system still detects the beta version you've first downloaded. For us to isolate the issue, we suggest that you uninstall Minecraft: Windows 10 Beta to your computer, and reset the Microsoft Store app by performing
the following steps:

• Press the Windows key on your keyboard, and then click the
  Settings icon.
• Select System, and then select Apps & features.
• Find the Store app, and then click on Advanced options.
  
• Click Reset.
• Restart your computer for the changes to take effect.

Once you're done, kindly sign in your Microsoft account again to the Windows Store app and try to install Minecraft: Windows 10.

Do get back to us with the results. We'd be more than willing to provide you additional help.