Windows 10: microsoft store says its not connected to internet but it is

Hi, every time I try and use the Microsoft store it tells me that there was a problem and to restart and when I restart it tells me I'm not connected to the internet when I clearly am, I tried repairing Microsoft tore through the setting and I even reset Microsoft store and I get the same results, my PC is up to date as well what can I do to fix this?

:)

 

Microsoft Store opening- Internet connection problem error code 0x80072efd

Hi Syed,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience caused to you with accessing Microsoft Edge and Windows Store with error: 0x80072efd, we will help you with this issue.

• Do let us know if you are using wired/ wireless internet connection on your device?

I suggest you to try the below and check if it helps.

Step 1: Use
Internet Connection Troubleshooter.

Internet Connection Troubleshooter find and fix the problems with connecting to the internet or to websites.

• Click on Start; in the start search type
  Troubleshooter and hit Enter.
• In the left pane, click onView all.
• Click on Internet Connection Troubleshooter.
• Select Advance and click on
  Run as Administrator.
• Click Next and follow the on-screen instructions to complete the troubleshooting process.

Step 2: I suggest you to clear cache and cookies from the Microsoft Edge browser.

Steps:

• Open Microsoft Edge, click on
  More Action at the right top corner.
• Click on Settings, click on
  Choose what to clear under Clear browsing data.
• Select the Browsing history, caches and cookies and hit
  Clear.
• Close the browser and try to open it again.

Step 3: Run WSReset.exe .

• Press Windows+R key to open Run box
• Enter wsreset.exe in the Run command and then tap or click
  OK.
• Restart your computer and check.

Hope it helps. Reply to the post with an updated status of this issue, we will be happy to help you further.

 

Microsoft Store Check Your Connection error

Hi,

I am using Windows 10 Pro and I cannot access the Microsoft Store. When I open it, I get a message saying "Check your connection. Microsoft Store needs to be online. It looks like you're not." Underneath this message, there is a button labeled "Check Connection", it brings me to the Network Status page under Windows Settings. This page indicates that I am in fact connected to the Internet. I found a few videos on YouTube that suggested the following:

1. Make sure I am not set to use a proxy server
   
2. Repair the Microsoft Store App
   
3. Reset the Microsoft Store App
   
4. Make sure that my system date and time (including time zone) is correct and not set to automatically update.
   
5. Try the Windows App troubleshooting tool for the Microsoft Store app
   
6. Remove and then reinstall the Microsoft Store app.
   

If anyone here can suggest any other troubleshooting steps I can take, I would greatly appreciate it.

Thanks in advance,

Paul

 

Microsoft Store says i'm not connected to the internet but I am connected to the internet

Hi Shaian,

Your Windows Store showing you don't have an internet connection might be due to a variety of reasons. One of which is due to corrupted Store files.

Does your PC tell you as well that you don't have an internet connection or just the Store app?

When did this start to happen? What were the recent changes made before this occurred?

What Windows 10 build and version are you currently on? You may check it by following these steps:

• Press the Windows + R keys from the keyboard to launch the
  Run dialog window.
  
• Type winver, then press the Enter key. You may then see the Windows 10 version and build you're in.
  

We'll be waiting for your response.

Regards.