Windows 10: Microsoft Store

Discus and support Microsoft Store in Windows 10 Gaming to solve the problem; I can't download a game I have purchased. I have purchased the game Sea of Thieves not once but twice to try fixing this issue. I have my order number... Discussion in 'Windows 10 Gaming' started by Lashinski, Oct 29, 2020.

  1. LASHINSKI
    Lashinski Win User

    Microsoft Store


    I can't download a game I have purchased. I have purchased the game Sea of Thieves not once but twice to try fixing this issue. I have my order number and everything. I have played this game previously on this computer, but got an error message Sea of Thieves is currently not available in your account. Make sure you are signed in to the Store and try again. Here’s the error code, in case you need it: 0x803F8001. I deleted the game in hopes that after a reinstall the issue would be fixed. I can not find the game in my library and see nowhere to reinstall without purchasing it for the third time. This error code also happened when trying to play Minecraft Dungeons.


    I have also tried resetting the Microsoft store then restarting my computer.


    Any help would be appreciated.

    :)
     
    Lashinski, Oct 29, 2020
    #1
  2. SAM02
    sam02 Win User

    App store and Microsoft account


    Thank you for the advice

    I see what you mean about the password but i think its a backward step to compromise my Microsoft password to to use the app store
     
    sam02, Oct 29, 2020
    #2
  3. PRECIOUSLEB
    PreciousLeb Win User
    Microsoft Store

    Hi James,

    To resolve your concern about Windows Store, we suggest for you to follow these steps:

    • Press Windows key + R key to open Run.
    • Type wsreset.exe and press
      Enter      .
    • Restart the PC, sign in with your Microsoft user account and check if you are able to find Windows Store.

    Let us know how it goes.
     
    PreciousLeb, Oct 29, 2020
    #3
  4. DEEPIKA GOWDA
    Deepika Gowda Win User

    Microsoft Store

    Microsoft Store is not working

    Hi,

    Thank you for responding.

    Do let us know the exact issue you are facing in accessing the Windows Store?

    Have you tried to reset the Windows Store as stated in the above response?

    If the issue still persists after deploying the above troubleshooting steps, try the below and check if it helps.

    Step 1: I suggest you to run Windows Store Apps Troubleshooter
    and check.

    Windows Store Apps Troubleshooter, troubleshoots problems that may prevent Windows Store Apps from working correctly.

    1. Press
    Windows + X keys from the keyboard, click on Control Panel.

    2. In the
    Control Panel window, select Category and then select
    Large icons.

    3. Click on
    Troubleshooting.

    4. Click
    View all and then click Windows Store Apps.

    5. Click
    Next and follow on-screen instructions.

    Step 2: I suggest you to install all the pending updates on your device.

    Steps:

    • Connect to the internet.
    • Press Windows key and type
      updates.
    • Click on Check for updates.
    • Under Windows Updates, click on
      Check for updates.
    • Try to install the updates being shown.





    Hope it helps. Reply to the post with an updated status of this for further assistance, we will be happy to help you.
     
    Deepika Gowda, Oct 29, 2020
    #4
Thema:

Microsoft Store

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