Windows 10: Microsoft Sudoku set of games

when the ads start to appear on the sudoku set of games the games freeze and are unplayable

:)

 

Microsoft Sudoku Daily Challenge game crashes during the game.

Hi LJamesBlythe,

Having a corrupted game file is one of the potential reasons why Microsoft Sudoku crashes when playing. To help you resolve this concern, I need to gather more details. Kindly answer the questions below:

• When did the issue start?
• Are you experiencing this concern with all of your games?
• What are the troubleshooting steps you have done so far?
• Have you tried uninstalling and reinstalling the affected game?

In the meantime, I suggest that you perform the troubleshooting steps below:

Step 1: Run the troubleshooter for Windows apps using the link below. This can help remove problems with an app from Microsoft Store.

Click here

Step 2: Check for updates for apps and games from Windows Store. Kindly click the link below to proceed:

Check for updates for apps and games from Windows Store

Step 3: Delete Temporary files. This will help delete temporary files that have been stored on your computer.

• Click Start and click Settings.
• Select System.
• Select Storage.
• Select This PC.
• Click Temporary files.
• Choose Temporary files.
• Click Remove files.

Step 4: Reset the game from the Settings menu.

• Click Start and click Settings.
• Select System.
• Select Apps and features.
• Find the game and click Advanced options.
• Click Reset. You need to restart your computer to let the changes take effect.
  

Kindly update us with the results, so that we can assist you further.

 

adult game pop up ads appearing in microsoft games, especially sudoku and jigsaw

Hi,

In-game inquiries like turning off game advertisements are handled
by our Xbox Support Team. We've made a research on how to stop Windows 10 displaying targeted ads.
You may refer to the steps below:

• Open Settings.
• Click on Privacy.
• Click on General.
• Under Chang privacy options, toggle switch to turn off Let apps use my advertising ID for experiences across apps.

If the same instance occurs, we recommend posting your concern to the Microsoft
Jigsaw and Sudoku in-game community. Here are the links:

• Microsoft Jigsaw
• Microsoft Sudoku

If you need further assistance, feel fee to post.

 

Microsoft Sudoku

Hi Mary,

There are many possible reasons why you Sudoku is not working on your PC. It is possible that the current version of the game is not updated to be compatible with the Windows Update version installed on your computer. To properly isolate your concern, please
provide us the following information:

• What is exactly happening when you tried to play the game?
• Did the issue start after an update?
• Are you still able to launch and play other Microsoft Casual Games like Microsoft Solitaire?

In the meantime, you may perform the suggested solutions on this
link to help resolve the issue.