Windows 10: Microsoft Support Chat representative purged my downloads folder without my permission.

When trying to resolve an issue with extracting a zip file, Walter C, the representative, thought that clearing up storage might help. He used quick assist to go into the temporary files storage settings and checked the downloads box without my permission. This deleted all of my 3 years of files in my downloads folder. I tried to look in my recycle bin afterwards and check a backup but no luck. He tried to avoid responsibility when I called him out by transferring me over to another rep. What can I do to make this right? the chat reference number was 1046614479^ he checked this box when purg

:)

 

Downloads folder is the Documents folder

Hi Chris,

Thank you for posting your query on Microsoft Community.

I suggest you to Restore to Default the folders and document settings and see if it helps.

Step 1:

Please follow below steps and check if it helps.

• Go to Download folder.
• Right click on the Download Folder and go to Properties.
• In Properties go to Location tab.
• In location Tab Click on Restore Default.

Step 2:

Please follow below steps and check if it helps.

• Go to Documents folder.
• Right click on the Document folder and go to Properties.
• In Properties go to Location tab.
• In location Tab Click on Restore Default.

After performing above steps change the settings as you required and check if it helps.

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Thank you.

 

Purged deleted folder

I deleted a large folder by accident. It was apparently too large for the recycle bin and was purged. I need it back. My backup to a Seagate external drive does not find the most recent version of the folder intact (as a separate entity) but instead shows
thousands of individual files, many of which are unreadable. Any suggestions?

 

Folder won't open due to permission issue

Hello,

Thank you for posting your query on Microsoft community. I understand your concern. Let me help you.

I suggest you to sign out from the current account, restart the computer and log in with Administrators account and

check if it helps to resolve the issue.

I suggest you to refer to the steps below and check if it helps to resolve the issue.

• 
  Press and hold or right-click the file or folder, and then click
  Properties.
  
• 
  Tap or click the Security tab.
  
• 
  Under Group or user names, tap or click your name to see the permissions that you have.
  
  To open a file, you have to have the Read permission. To change the permissions of a file or folder, follow these steps.
  
  Important you must be logged on as an administrator to change permissions on files and folders.
  

• 
  Press and hold or right-click the file or folder, and then tap or click
  Properties.
  
• 
  Tap or click the Security tab.
  
• 
  Under Group or user names, tap or click your name to see the permissions that you have.
  
• 
  Tap or click Edit, tap or click your name, select the check boxes for the permissions that you must have, and then click
  OK.
  

Hope this helps. If the issue remains unresolved, please get back to us with more information and we’d be happy to help.