Windows 10: Microsoft Support has closed my Service Request as "Issue Resolved" without ever contacting me

I am trying to re-activate my Retail Windows 10 Licence after a hardware change. From my understanding, someone from Microsoft needs to manually "unlink" my old hardware so I can "relink" my new hardware.I have followed all the prompts, including providing my phone number for Microsoft Support to give me a call back.A few days later, I can see that the Service Request has been closed and marked as "Issue resolved" without ever getting a call.This is disgusting and unacceptable behaviour by the organisation.I have not been able to find any way to get in touch with a real person at Microsoft via

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Deleting contacts from Windows 10


When you say Windows Mail Live are you referring to Mail app or Windows Live Mail?

I suggest you to try the steps provided below and check if it helps.

• Open Windows Live Mail.
• Press Ctrl + 3 using your keyboard. Right-click on the contact to delete it if it is a single contact.
• Highlight all contacts by pressing Ctrl + A.
• Click Delete located on the Ribbon bar.
• Click OK when you see the message These contacts will also be deleted from Hotmail, Messenger, and other Windows Live services.

After following the steps above, all your contacts that you have manually added to your account will be deleted however, contacts coming from third-party sites such as Facebook will not be deleted unless you remove Facebook from your account.

For Mail app:

Open People app then delete the contact.

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.

 

Service Request closed without any action

Dear all

I struggle with activating a valid WINDOWS license.

I have followed all steps as instructed on support site, opened two Service Requests and both got closed as "successful" with no contact or action whatsoever.

Is there anything I need to do apart from follow instructions from support website?

Any support is highly appreciated

CJW

 

calling level 2 support

Hi,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue

I suggest you to follow the steps below and check if it helps.

• 
  Press windows key, and type Contact Support.
  
• 
  Select Services and apps.
  
• 
  Click on Windows.
  
• 
  Click on Technical Support.
  
• 
  There you will be able to contact the Technical support.
  

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help