Windows 10: Microsoft support tech messed up my PC

I have a brand-new PC. I have been having issues connecting my wireless headphones and all of my research and support knowledge I have an IT background came up empty, so I tried Microsoft support at their official phone number.


I spoke to one tech and he remoted in with Quick Assist. Before support began the problem cleared itself up with no further issue, so we disconnected. The issue immediately came back, so I called back and was given to a new tech to reopen the ticket.


The new tech, Rohan, also remoted in with Quick Assist. He then went lightning-fast, doing the following:

• Opened Device manager and disabled my bluetooth device
• Launched MSDS Surface diagnostic tool. I am NOT on a Surface device and he did not ask.
• When MSDS Terms of service popped open, he clicked the "accept" button without asking or even saying a word
• Opened SysConfig and disabled the first 20 or so programs in the "services" tab. This included several Microsoft services.
• Opened task manager and disabled my entire startup list
• Opened RegEdit and did SOMETHING. I didn't have more than a second and I couldn't catch what he did before he had closed this and all other windows, and restarted the computer.

Which then had issues booting.


When it finally got back to the desktop, Rohan asked me to reconnect the support session, but I couldn't--I had an empty system tray, nothing in my internet adapters, everything in "Services.msc" was disabled or stopped. Rohan then said that before we continued support I would need to contact my internet provider.


I told him that's not the case, and explained that I had just watched him disable all this stuff. Rohan got very angry and started saying I shouldn't blame him for this problem, and that he hadn't done anything wrong. I asked to speak to a manager and Rohan hung up.


It has been several hours and I have my PC back up to where it was before Rohan's interaction, but my initial issue remains unsolved and I feel like my trust in Microsoft support has been severely damaged here. What Rohan did not know was that I was recording my desktop with OBS, and I have been able to recover part of the recovered desktop recording, showing him do most of the things listed above.


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Sam

:)

 

microsoft tech support mess up

i recently contacted tech support about my windows 10 update the start button doesnt work one of there tech team laydon asked for remote access and after he messed around with settings he left now the start button still doesnt work and now my keyboard
doesnt work i have to hold down the function button to type so i contacted tech support again and they wont help even though they messed it up and told me to ask on here, so does anybody know how to fix my keyboard

 

Beware this fake Windows BSOD from tech support scammers' malware

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Is AARAV Tech Support Service used by microsoft?

Why do you ask?

Microsoft has so-called Microsoft Partners (which says nothing about the quality of their services...) who are listed in
https://pinpoint.microsoft.com/en-us


AARAV Tech Support Service seems not to be listed.