Windows 10: Microsoft Surface Audio Issues

Bug may not be the best flair as this is extremely flummoxing, but it was the best I could find.

So this problem started a while ago when I installed an option update, other information may show that this is not what caused it. The sound on my laptop stops working, the words are the audio service is down and it is accompanied with a red x on the sound icon. It always does not when I boot up, otherwise it switches every minute or so between working or not. When the sound system works video and audio can't play and vice versa. Getting help doesn't show anything and i can't find anything on the internet that has solved it. I used to be able to reinstall drivers and other small temporary fixes but none work now. I've tried updating all drivers both ways. I soft reset and that fixed it for a few weeks but like how can i permanently fix?

That was the initial message I sent illustrating the problem, and a matter of hours later it fixed for a few days for no apparent reason. Sadly it then came back.

The new info is that this time it again kept switching the issue and sometimes when i went into advanced audio I was able to switch it to others and sometimes not. Both pictured below. Also headphones and headset, idk why they are both from my headphones.



https://preview.redd.it/juwren77xrx...bp&s=166b4faca22ebf37a0fe22a44a358fa2ac551e2e



https://preview.redd.it/bblk3q68xrx...bp&s=e1f64730d226fae02b58b68d96bdb02481977756

It's not the headphones because they work with my phone, and the pc only sometimes has this issue. And changing volume makes the noise in the headphones.

The latest development is that when I restarted the sound system by Windows key r and then a thing and pressed enter. This didn't work because it was broken halfway through and cannot restart it. Now all 4 options for windows audio are greyed out and unable to be pressed.



https://preview.redd.it/1p3iphh9xrx...bp&s=dc07f97a8856a87aba5b803e5b72a2fc31abaa45

Thank you for reading this and I am ready to clarify or supply additional information as needed because I am sure some is missing.

PS. I have a surface laptop 2

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:)

 

Surface Pro 4 not working properly.

Hello,

Thank you for the reply.

I suggest you follow the steps below to fix issues with audio and check if that helps

1. Right click on the
   speaker icon which is on the bottom right corner.
   
2. Select Sound option
   from the list.
   
3. Under Playback tab, Right click on
   speakers\headphones.
   
4. Select Advance option.
   
5. Under Advance tab, click on
   Restore Defaults.
   

If the issue still persists, you can also try the steps from the following article to

troubleshoot Surface sound and audio accessories.

Hope it helps.

Sandeep Kumar M

Microsoft Community - Moderator

 

Surface Pro 4 - Audio Device Driver Issue

Hi,

Thanks for posting your query to Microsoft forum. I will certainly help you with this.

I would suggest you to reboot the computer and try installing the driver again, if the issue still persists, please follow the steps below:

1. Press Windows key + R.

2. Type devmgmt.msc

3. Expand Other devices and select the Audio Device on High Definition Audio Bus.

4. Right click and select Uninstall.

5. Restart the computer.

I would also suggest you to Troubleshoot Surface sound and audio accessories
refer the below link.

https://www.microsoft.com/surface/e...vers/troubleshoot-surface-audio?os=windows-10

Hope this information helps, get back to us if you need further assistance with Windows.

 

Microsoft Edge audio issue with a website (and perhaps others?)

Thanks for the suggestion Melowin. I followed the steps but unfortunately this did not resolve the audio issue for the website Learn English Pronunciation | How To Pronounce Words. Still no audio.

In contrast the website https://www.howtopronounce.com/ I mentioned in my original posting was not impacted by this change either.