Windows 10: Microsoft Surface Book 2 camera showing blank in MS Teams

Hope I've posted this in the right forum.

I have a Corporate user who is using a Microsoft Surface Book 2, and he's experiencing issue activating the built-in camera when using TEAMS only. Both the front and rear facing camera shows a blank black image. The light next to the front facing camera does light up thou.

The native MS camera app works fine and shows the video correctly suggesting that it's not a hardware fault.

And here comes the strange part - If I undock the screen from the keyboard and start Teams again the camera works and it will continue to work once I dock it back into the keyboard. However the problem returns if I quit Teams or restart the machine....which is a nuisance to perform this workaround everytime it reboots.

He had this same issue couple of months back, but somewhere it started working for some unknown reason....until the problem returns...

As mentioned since it's a corp device it is unfortunately stuck on Win10 build 1709 (for now), and he is the only person that has the device in the business and nobody else.....

Any suggestion or idea of how to resolve this is greatly appreciated. Thanks

:)

 

SURFACE BOOK 2 - IR FRONT CAMERA AND REAR CAMERA ISSUE

Click Start > Settings > Privacy > Camera

Toggle on Allow apps to access your Camera

Can you try the steps suggested in this thread for further throubleshooting?

https://answers.microsoft.com/en-us/surface/for...

 

New Surface Book Firmware Updates - Oct. 11th 2017

Source: https://support.microsoft.com/en-us/...update-history

See also: Updates for Surface Book and Surface Pro 4 (11 October 2017) Surface

Offline download: Download Surface Book Drivers and Firmware from Official Microsoft Download Center

 

Address Book is blank

LOL - makes it look like I have no friends *Frown

Yes, it is Outlook. I had used Live Mail & it was able to import everything without any problem, but didn't care for the program & installed Outlook from MS Office 2007. When I imported the list everyone's name shows up in the "Contacts" but when you open up the address book it is blank.