Windows 10: Microsoft Surface Laptop 4 keeps closing with blue screen. Tried usual diagnostics but no...

Microsoft Surface Laptop 4 keeps closing with blue screen. Tried usual diagnostics but no success. Would appreciate some help please. Thanks

:)

 

Surface Laptop has been experiencing Blue Screens

Hi Team,

We have a company Surface Laptop that has experienced Blue Screen twice in 3 weeks. Then after a few weeks (about 2 or 3 weeks) it experienced the blue screen issue again.

What happens during these times is after it goes to Blue Screen, it will get stuck in the BIOS (UEFI) screen and will loop in there. I had to turn it off and on a couple of times before it loads to the Windows login screen.

We have made some browsing on troubleshooting steps about this from Microsoft Community but we're still not able to find any solutions. We have already ran the Surface
Diagnostic Toolkit but of course the tool kit didn't see anything wrong with the Surface Laptop.

We wanted to fix this issue as the user is travelling a lot (most of the time, not in the office). Please let us know what to do with this.

Thank you.

 

Boot Surface Laptop to USB - no Volume button

Hello Jimmy,

This doesn't list the "Surface Laptop", but you might give it a try to see.

*Arrow Boot Microsoft Surface from a USB device

Otherwise, you should be able to use OPTION ONE below to boot from the USB from advanced startup.

*Arrow Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials

 

Problem updating Windows Surface Pro 4 with Windows 10 feature updates

Hi,

I have manage to install image for Microsoft Surface Pro 4 by going to https://support.microsoft.com/en-us/...erecoveryimage and download a recovery image for Microsoft Surface Pro 4.

What I did to reset your Surface from a USB recovery drive was:
Step 1: Make sure your Surface is turned off and plugged in (hold down the power
button for 30 seconds).
Step 2: Insert the USB recovery drive into the USB port on your Surface.
Step 3: Press and hold the volume-down button while you press and release the
power button on your Surface.
Step 4: When the Surface logo appears, release the volume button.
Step 5: When prompted, select the language and keyboard layout you want.
Step 6: Select Troubleshoot > Reset your PC.
If prompted for a recovery key, select Skip this drive at the bottom of the
screen.
Step 7: Select the target operating system you wish to reset. This
refers to the current operating system installed on your Surface.
Step 8: Select Yes, repartition the drives, and on the next page, select Next.
Step 9: Choose Just remove my files.
Step 10: Select Reset.
Surface restarts and the Surface logo displays while the reset process continues
(this can take a while).

This always fails and I have to do the below which continues installation.
Windows 10 Installation Media:

1. Insert the Media (DVD/USB) in your PC and restart.
2. Boot from the media.
3. Select Repair Your Computer.

Select Troubleshoot.

1. Choose Command Prompt from the menu:

Type in the command:
Diskpart
Type in the command:
List disk (Note which disk is your Boot drive number mine is 0)
Type in the command:
Sel disk 0
Type in the command:
List vol (Note which volume is the EFI partition mine is 4)
Type in the command:
Sel vol 4
Type in the command:
assign letter=V:
Type in the command:
Exit
Type in the command:
V:
After you have assigned a drive letter Using Diskpart You can format the EFI partition:
Example: if you assigned a letter V to the partition the command would be:
format V: /FS:FAT32
Type in the command:
bcdboot C:\windows /s V: /f UEFI


Now I have an issue that I cannot install Feature Updates. They keep failing to install.
Any ideas how to resolve issue?