Windows 10: Microsoft surface pro 5

Sorry this is a long one but please help!

My first surface failed so my insurance gave me another one which im sure is a refurb. From first using it, i often had issues with turning it on. It seemed as though the power button just wouldnt respond and i'd have to hit it a few times for it to turn on.

So this is 3 weeks later and I go to turn it on and nothing happens, it doesnt respond at all. After enough attempts and doing the long press on power button and volume up button, i get to the microsoft recovery environment. I try to repair it, it says it cant repair which typically means theres no issues. I then exit recovery environment and am able to start up windows, checked for any updates or dodgy downloads none and used it with no issues for the rest of the evening.

The next morning, i have the same issue and this time it when i try to exit microsoft recovery environment to load up windows, it flashes white and then theres just a black screen again. I try this several times with the same result. I then decide to reset the pc as there was nothing else i could do. It starts to reinstall windows but at 64% it goes to a black screen again.

I then have the usual struggle to turn it on but eventually get to the recover environment again. When i try to exit recovery environment i just get a black screen. After trying out all of the other options again I click on 'use another operating system' and theres three options 'windows recovery environment'default, 'Windows 10' and another 'Windows 10'. I try both windows 10's but it just goes to a black screen each time.


I then decide to make one of the windows 10 the 'default'. I did this and it restarted, i get the welcome sign with the windows logo and then for a split second i get a blue screen saying 'installing windows 64% do not turn off your pc' and then turns off. Then it just restarts and does this on a loop but stays at 64%.


How can i get back to the recovery environment? I tried turning it on and off 3 times but it just continues that same loop ive described. Any idea what is wrong with it overall?

:)

 

Problem updating Windows Surface Pro 4 with Windows 10 feature updates

Hi,

I have manage to install image for Microsoft Surface Pro 4 by going to https://support.microsoft.com/en-us/...erecoveryimage and download a recovery image for Microsoft Surface Pro 4.

What I did to reset your Surface from a USB recovery drive was:
Step 1: Make sure your Surface is turned off and plugged in (hold down the power
button for 30 seconds).
Step 2: Insert the USB recovery drive into the USB port on your Surface.
Step 3: Press and hold the volume-down button while you press and release the
power button on your Surface.
Step 4: When the Surface logo appears, release the volume button.
Step 5: When prompted, select the language and keyboard layout you want.
Step 6: Select Troubleshoot > Reset your PC.
If prompted for a recovery key, select Skip this drive at the bottom of the
screen.
Step 7: Select the target operating system you wish to reset. This
refers to the current operating system installed on your Surface.
Step 8: Select Yes, repartition the drives, and on the next page, select Next.
Step 9: Choose Just remove my files.
Step 10: Select Reset.
Surface restarts and the Surface logo displays while the reset process continues
(this can take a while).

This always fails and I have to do the below which continues installation.
Windows 10 Installation Media:

1. Insert the Media (DVD/USB) in your PC and restart.
2. Boot from the media.
3. Select Repair Your Computer.

Select Troubleshoot.

1. Choose Command Prompt from the menu:

Type in the command:
Diskpart
Type in the command:
List disk (Note which disk is your Boot drive number mine is 0)
Type in the command:
Sel disk 0
Type in the command:
List vol (Note which volume is the EFI partition mine is 4)
Type in the command:
Sel vol 4
Type in the command:
assign letter=V:
Type in the command:
Exit
Type in the command:
V:
After you have assigned a drive letter Using Diskpart You can format the EFI partition:
Example: if you assigned a letter V to the partition the command would be:
format V: /FS:FAT32
Type in the command:
bcdboot C:\windows /s V: /f UEFI


Now I have an issue that I cannot install Feature Updates. They keep failing to install.
Any ideas how to resolve issue?

 

Surface Pro 3

Hi ChrisWaters3,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below information:

1. Does the battery drain out, if the tablet is not connected to peripherals?
   
   
2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)
   

I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
However, I suggest you to follow the troubleshooting steps mentioned below:

Method 1: Check the drivers.

Step1: Battery driver

1. Press Windows andR
   key together on your Keyboard.
2. Type devmgmt.msc and hit enter.
   
3. Click on view on top > Select Show hidden devices.
   
4. Expand the Batteries option from the list.
   
5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
   Properties.
6. Click on Driver tab > check if you have the option to
   Roll Back Driver.
7. If yes, Roll back the driver or uninstall it and restart the computer.
   

Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

Step 2: Keyboard driver.

1. In the Device manager, go to ‘Other devices’, you will find
   Unknown devices.
   
2. Double tap on the unknown device > click on
   Driver tab> click on update driver.
   
3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
   
4. Select keyboard, then click ‘Next’.
   
5. Select HID Keyboard device and click finish.
   

Method 2: Run the toolkit.


Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

I would suggest you to run the toolkit provided by Microsoft on
Fix common Surface
problems using the Surface Diagnostic Toolkit

If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
Surface Pro 3 Battery
FAQ for the Surface Pro Embedded Controller Firmware update.


Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

New Surface Pro X Drivers and Firmware for Windows 10 - November 5

Source: https://support.microsoft.com/en-us/...update-history