Windows 10: Microsoft technical support unable to disable S Mode

I purchased a new laptop however I am unable to use it because I have been unable to disable S mode. I get the message to try again and that "upgrade cannot be performed". I performed all of the troubleshooting steps outlined in the Microsoft bulletin however none of them worked therefore I contact technical support. The first agent reset my computer and documented the case as closed however the issue never resolved. I contacted technical support again only to sit on hold for almost 2 hours. At the end of the call, without word from the agent, my call was routed to the survey and again, it

:)

 

calling level 2 support

Hi,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue

I suggest you to follow the steps below and check if it helps.

• 
  Press windows key, and type Contact Support.
  
• 
  Select Services and apps.
  
• 
  Click on Windows.
  
• 
  Click on Technical Support.
  
• 
  There you will be able to contact the Technical support.
  

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help

 

Office Technical Preview Office

MS doesn't take any feedback or suggestions about Office 2016 at the moment, it is listed under "Non-feedback Product" category:




On the Connect homepage you can check the lists of products accepting bug reports and / or suggestions, Office is not on those lists:

 

Terrible Technical Support By Microsoft

I wanted to share my recent
TERRIBLE experience with a Microsoft Windows 10 update and my subsequent interaction with Microsoft technical support.

• On Friday, May 11th, I was notified that I needed to do an update to Windows 10 (update Version 1803). I installed the update and immediately started having problems with my internet connection.
  
• Monday, May 14th:
  
  • I called Microsoft technical support (800-642-7676). After going through the phone tree and sitting on hold I was finally connected to an agent. He took down my e-mail address and phone number. We were just starting
    to discuss the problem when we got disconnected. Even though he had my phone number he did not call back and I was forced to start over.
    
  • I called back and spoke to someone named Dhiraj. He was not interested in my suggestion that we try uninstalling the update. He had me perform a “network restore”. As a result my internet connection went from problematic to nonexistent.
    He informed me that this issue needed to be raised to a “level 2”. A case number was assigned and he scheduled a call back for the following day between 9 and 11 AM U.S. central time.
    
  • So, at this point Windows Technical Support had made my problem worse and indicated that I had to wait another day for resolution.
    
• Tuesday, May 15th, I got a call back at approx. 10:45 AM from Aman.
  
  • After reviewing several things he indicates that we needed to do a system restore but that I needed to run a full back-up first as the system restore might cause me to lose data / programs.
    
  • I asked him how to do a back-up and he said that he could not tell me. He encouraged me to watch tutorial videos on the internet (which I don’t have access to on this computer). I was very frustrated but he said this was the only
    option. I do have another computer so I went through an online tutorial and performed the back-up.
    
  • Aman indicated that the back up would take time and that we would need to schedule a follow-up call for the following day. We scheduled the follow-up call for between 9 and 11 AM the following day.
    
• Wednesday, May 16th:
  
  • I waited for the call from Aman that was supposed to occur between 9 and 11 AM. I never got the call.
    
  • While waiting I started thinking that I couldn’t imagine uninstalling the update would cause any harm since I had a back-up and Microsoft was planning to perform a system restore anyway. So, I uninstalled the 1803 update and the problem
    with my internet connection vanished! I fixed the problem myself but I was now concerned about whether I could accept any future updates and how I could avoid having this problem in the future.
    
  • At 3:30 PM (almost 5 hours late) Aman called back. I explained what I had done and that it appeared to address the immediate problem. However, I did have additional concerns to go through but was not available to review them at the
    time he had finally called back. Aman apologized for the delayed call back and we rescheduled a call for 8:30 AM the following morning. I specifically asked him to commit to a time rather than a 2 hour window. Aman promised that he would call me at 8:30
    AM sharp.
    
• Thursday, May 17th:
  
  • I doubt you will be surprised to find out that Aman did not call me at 8:30.
    
  • At 11:15 AM I decided that I was going to call Microsoft technical support back and file a complaint with a supervisor. After sitting on hold I finally got connected to an individual named Sumeet. I told him that I had a complaint
    and wanted to speak with a supervisor.
    
  • At 11:30 AM I was connected to a supervisor named Mohammed. I shared my whole saga. He said that he wanted to have a level 2 support person call me back to review my case and that this call would be within 30 minutes. I have no idea
    why a supervisor wasn’t skilled enough to address my needs but I agreed to the call back.
    
  • It is now 1:30 PM and, big surprise, no call back.
    

I can't even find a e-mail address where I can lodge a complaint.

Suaccm