Windows 10: Microsoft Touch- Auto Repair failed and can no longer log back in to device

My Microsoft Touch 2 had an update about a week ago and it just stopped working after that. It said it failed to complete an automatic repair and I have tried every solution possible. I am a college sophomore and I took my device to the IT department and they tried everything to get it back up, pretty much everything on YouTube. I'm about to return it but if there is any way I could get my files off of it that would be amazing. Can anyone help me out?

:)

 

Touch Devices

Hi Edwin....

Yes, it works on 8.1, at least on my surface pro 3.

Couldn't do a screenshot cause can't get to Snipping tool while keyboard is up, so I did a "step recording". See attached. Pardon the background, it's my Granddaughter! Cheers! *Cool

 

Windows 10 freezing at log in

Hello Frank,

A failed update or one-time startup process can sometimes cause stopping, freezing, or reboot-loop issues during the login process. To isolate the issue, we suggest that you answer the following questions:

• Do you have a USB device attached? If yes, can you remove the device and log in again.
  
• Have you tried turning off the WiFi feature in your laptop before logging in?
  
• How about running a Startup Repair in your Windows 10 laptop? (Boot to Advanced Startup Options>Click on Troubleshoot> Click on Advanced options> Click on Startup Repair)
• Aside from the above steps, what other troubleshooting steps have you done so far?
  

Looking forward to your response.

 

Stuck in auto repair loop

Hi Alex,

Thank you for posting your query on Microsoft Community.

If the screen is stuck for a long time on auto repair, I suggest you to restart the computer using power button and check. If the issue still persist, I suggest you to check if you are able to boot the computer into Safe Mode environment and check.

To use a Safe Boot option, follow these steps:

• 
  Restart your computer and start pressing the F8 key on your keyboard. On a computer that is configured for booting to multiple operating systems, you can press the F8 key when the Boot Menu appears.
  
• 
  Select an option to “Safe mode with networking” using the arrow keys on the keyboard when the Windows Advanced Options menu
  appears, and then press ENTER.
  

Hope this information is helpful. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.