Windows 10: Microsoft Update KB4549951 deleted my files! HELP!

Logged on to my computer this morning and saw that an auto update installed. Had not had my coffee yet and it said something about temp access. I freaked out!! I think I was able to find most of my files and copy to external drive. Then per instruction I restarted my computer. My files are ALL GONE FROM C DRIVE!!


In looking around for info on how to fix found something about uninstalling update when this happened to others on a different update. Not sure if I should try this? Maybe hope that the files I copied before re-start are not screwed up.


What do I do?


Thanks

:)

 

Delete and Cut Files with Preview Pane Open

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

• Have you tried to delete the pdf file in preview panel?
• What exactly happens when try to delete the pdf file?

I suggest you to follow the steps below and check if it helps.

• 
  Open File Explorer.
  
• 
  Select View and click on preview panel.
  
• 
  Select the pdf file.
  
• 
  At the right corner you will be able to see preview panel.
  
• 
  You can right click on it and delete the files.
  

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Unable to install KB4549951

Hello,

I'm your Independent Advisor for today. Let's work together and arrive at a solution.

Please download the update manually from the link below. Make sure you select the one being installed the last time:

https://www.catalog.update.microsoft.com/Search...

You can also follow the steps in the link below to attempt repairs:

https://support.microsoft.com/en-ph/help/10164/...

If the above doesn't work, you can do a repair install of Windows 10 without affecting your files and apps:

1. Download and create your Windows 10 ISO by clicking "Download Tool Now" and following the steps in this link:

https://www.microsoft.com/en-us/software-downlo...

2. Locate and right-click the ISO file, then click "Mount".

3. Go to File Explorer and open the virtual drive where the ISO is mounted. It's usually labeled "ESD-ISO".

4. Open setup.exe and follow the on-screen steps.

This repair process might take a while. Once it's completed, try installing the update again through Windows Updates and see if it will push through.

Hope this helps.

 

deleting hard drive files

Hi,

May we know what type of file are you trying to delete? Would it be Office documents, media files, or picture files? If you're trying to delete files for free some space on your device. We suggest to perform a Disc Cleanup. Kindly follow the steps below to
perform the task:

• Type in Cortana Disc Cleanup
  
• Choose the files to delete
  
• Click on "Clean up system files"
  
• Click on Ok
  

For any concerns, don't hesitate to get back to us.

Regards.