Windows 10: Microsoft update stuck and made toshiba laptop unusable

My laptop started automatically installing an update hours ago but it's stuck in a loop displaying error messages 'attempting to recover installation " then "undoing changes made to your computer " . I cant log on. Tech support suggested I would need to contact Toshiba to help with BIOS settings. Toshiba support is closed and I really need to use my laptop. Does anyone have any other suggestions?

:)

 

toshiba c50t-a stuck KB4015217

Hello,

For better assistance with updating your Toshiba, we need the answer to the following questions:

• Which Windows 10 build are you using?
• What troubleshooting steps have you done so far?

In the meantime, we suggest you to run Windows Update Troubleshooter
by going to this
link. It will detect and resolve the most common issues with your Windows Update.

Looking forward to your response.

 

Toshiba laptop stuck in sleep mode

Hi Mocha,

Welcome to the Microsoft Community.



It would be great if you can answer the following questions:

• What is the make and model of the computer?
• Were there any changes made on the computer prior to the issue?

Method 1:

I would suggest you to follow these steps and try to run the Power troubleshooter:

• Press Windows key + X on the keyboard.
• Click on Control panel.
• Type “Troubleshooting” without quotes in the Control panel
  search box.
• Click on Troubleshooting and click on View all.
• Click on Power troubleshooter and follow the on-screen instructions.

Method 2:

I would suggest you to check and install all the updates. I would also suggest you to run the System maintenance troubleshooter by following these steps.

• Press Windows key + X on the keyboard.
• Click on Control panel.
• Type “Troubleshooting” without quotes in the Control panel
  search box.
• Click on Troubleshooting and click on View all.
• Click on System Maintenance troubleshooter and follow the on-screen instructions.

Let us know the results.

 

Toshiba Laptop Stuck at Boot Menu

Hi,

Thank you for writing to Microsoft Community Forums.

I understand the inconvenience you are facing with the laptop which is stuck at boot menu.

1. What is the model number of the laptop?
   
2. What is the error you have received when you try to boot the computer to desktop?
   

I suggest you to follow the steps mentioned below and let us know if that helps.

Method 1

Unplug all the external devices and then try to boot the computer to desktop.

Method 2

Unplug the AC adapter to your laptop. Remove the Battery. Hold power button for 30 seconds. Then leave it set for 15-20 plus minutes (Letting it sit longer won't really help to much) and then just plug back in ONLY AC adapter and see if it shows the
hard drive in the BIOS.

Method 3

Start your PC in safe mode

I suggest you to refer the article “Start your PC in safe mode in Windows 10”
for the steps.

If the issue still persists I suggest you to refer the article Recovery options in Windows 10
for more information.

Note: This article includes Reset your PC and
Use installation media to reinstall Windows 10 as the options. I suggest you to ignore these options, since there is a chances of data loss. This will remove all your personal files, apps and drivers you installed, apps and customizations from
your PC manufacturer, and changes you made to settings.

Hope it helps. Get back to us for further assistance on this issue. We will be happy to help you.

Muralidhar

Microsoft Community Moderator