Windows 10: Microsoft USB Link Headphones Volume Control not working

I have Microsoft USB Link Headset for Teams. The volume is either on or off and no in-between using the wheel on the right headset doesn't adjust sound levels.

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Lumia 950 headphone volume control not working

Hi,

I tried headphones with volume control (Samsung EO-EG920B, I suppose they are AHJ standard, but I could not find any specifications) on my Lumia 950 XL. Everything works fine (speakers, mic, play/pause, volume down) except the volume up which makes the volume
go down. The headphones works correctly on Samsung Galaxy SIII. I could not find any specification or list of supported headsets for headset for Lumia 950, so I do not know how to solve the problem.

Thanks for helping

Riccardo

 

USB Headphones not working WINDOWS 10

Hello,

Thank you for keeping us updated.

This issue might resolve making the headphones as default device in Playback devices.

I suggest you to follow the below steps and check if the issue persists.

• Right click on the Speaker icon (Volume icon). Select
  Playback devices.
• Select Headphones and click Set default.
• Click apply and check if the issue resolves.

Keep us posted if the headphone issue is resolved. We are glad to help you.

 

Headphones won't work in computer

Hi Willtsu,

Thank you for posting on Microsoft Communities.

I will be glad to help you with the issue you have with the computer. I understand the frustration when things don't work the way it should.

What is the exact model of your asus headphone?

What is the make and model of your phone?

The issue could be because of corrupted or incompatible sound drivers on the computer.

Please follow the below methods to troubleshoot with the issue:

Method 1:Check with the volume settings. Please follow the steps given below and check if it helps.

• 
  Right click on the speaker icon in taskbar and select volume control options.
  
• 
  Put a check mark on "All devices currently playing sound".
  
• 
  Make sure you have "The default communication device unchecked".
  
• 
  Place a check mark on both speakers and headphones. Click Apply and OK.
  

Method 2:

This happens when you have the speakers set to default. We need to set the headphones as default. Please follow the steps given below and check if it helps.

• 
  Perform the task mentioned below to set speakers as default.
  
• 
  Go to Start and click on control Panel.
  
• 
  Click in Sound, then a new window will open up.
  
• 
  In the new windows click on the tab "Playback" and right click in the window and click on Show Disabled devices.
  
• 
  Now check if the headphone is listed there and right click on it and choose enable.
  
• 
  Highlight that headphone and click on "Set as Default".
  

Also try to install latest chipset drivers in the system and check if it helps.

The above steps holds good for Windows 10 as well.

Also, I would suggest you to refer to the suggestions provided by
“Preethu” replied on April 22, 2015 in the following Microsoft Community link and check if that helps.

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I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.