Windows 10: Microsoft verification code

How do I remove the Microsoft verification code when trying to log on the 365 portal. The cell number does not exist no longer and lock out of the account because im not receiving the verification code. Need to change payment details.Have make contact with Microsoft and no one can help me. This is almost a week. Is there anyone that can assist. Thank you.

:)

 

Unprompted Microsoft verification text

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

• 
  Have you enabled two step verification?
  
• 
  Did you make any changes prior to this issue?
  

If you have enabled two step verification in the Microsoft account. You’ll get a security code to your email, phone, or authenticator app every time you sign in on a device that isn't trusted.

Refer the link below for more information.

About two-step verification.

How to use two-step verification with your Microsoft account - Microsoft Support

Security info & security codes.

http://windows.microsoft.com/en-in/windows/account-security-password-information



Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Did not receive the Microsoft Account Verification Code

Hi, SHARON.

I'm Jen, I'm also an Outlook account user just like you. I'm not working for Microsoft but I'd be happy to help you figure this out.

I understand you're not receiving a verification code for your Microsoft account. If your security info's are up to date, you may be experiencing delays receiving the code which I have also experienced before. But if you have already waited too long and have made a couple of attempts, I suggest following the suggested steps in the "Troubleshooting verification code issues" section on the support page below.

https://support.microsoft.com/en-us/account-bil...

Feel free to share how it went.

Kind regards.

 

Microsoft won't send me verification code emails

Hi TG. I'm Greg, 10 years awarded Windows MVP, here to help you.

Sometimes the code won't be sent until your Account is verified in Settings > Accounts > Your Info.

If that's not it then here are the steps Microsoft recommends for troubleshooting verification Code arrival:

https://support.microsoft.com/en-us/help/12428/...

If nothing else works then I'd Contact Microsoft Support at Contact Us - Microsoft Support. Explain the problem to the Virtual Assistant and keep asking for an agent, to get chat or a call back on week days.

Report back results for each step so I know what else to suggest.

Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.

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