Windows 10: Microsoft versus my printer

I believe OneNote or some other update by Microsoft is trying to take over my printing. I made my HP envy the default printer, etc. Still reverting back to black printing. No color. My test page on printer shows color okay, cartridge full. I have reinstalled drivers twice now but whatever it is in the universe does not like me. I don't even get the option for more settings to click color. The first time it happened I at least got a message that said color was changed to monochrome due to conflict. In layman terms, how can I get rid of Microsoft update or function ruining what used to be simple beautiful color when I want that.

:)

 

Microsoft PDF printer

Hi Carol,

Welcome to Microsoft Community and thank you for posting. We appreciate your interest in Windows 10.

I understand the inconvenience that you are unable to print files, this issue might have occurred due to incorrect settings or due to corrupted printer drivers.
We will help you to resolve this issue.

I would suggest you to try the following methods and check if that helps.

Method 1:

Run inbuilt printer troubleshooter and check if it works.
Please follow the steps given below.

Note: If your computer is having problems printing, try using the Printer troubleshooter to fix the problem. It makes sure that a printer is connected to your computer, and it checks
for common issues such as whether the printer has enough paper and toner to complete printing your document.

• Type Troubleshooting on the search bar and click
  Troubleshooting.
• Now click on view all option.
• Click on printer and follow the prompts to run the troubleshooter.

If the issue persists, follow method 2

Method 2:

I suggest you to uninstall and re-install the printer as a work around and check if it helps.

Step 1: Uninstall the printer:

• Press “Windows + X” keys on the keyboard.
• Click on “Device Manager” from that list.
• Search for the “Printer” device from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for
  this device” you may select that and then remove its drivers from the computer.
• Follow the on-screen instructions to complete it and the restart the computer if prompted.

You may also uninstall any related software provided by the printer manufacturer from the computer from “Programs and Features”. For this, you may follow these steps:

• Press “Windows + X” keys on the keyboard and select “Programs and Features” from that list.
• Search for any software provided by the printer manufacturer in the program list and if available, you may select it and click on “Uninstall” to remove it from the computer.
  
• Follow the on-screen instructions to complete it and the restart the computer if prompted.

Step 2: Install a Printer

Refer to the below link about: Install a printer

http://windows.microsoft.com/en-us/windows/install-printer#install-printer=windows-8

(Applies to Windows 10 as well)

Try the above mentioned steps and get back with the required information to assist you accordingly.

 

Printer

Hi Rodrigo,

I am sorry to know that you are having issues with Printer.

What and all steps have you tried so far?

Restart the computer and check.

Also, check for Windows updates.

I suggest you to run the Printer Troubleshooter and check if it helps.

• 
  In Search window type Troubleshooting and click on it to open it.
  
• 
  Click on Hardware and Sound.
  
• 
  Then click on Printer to run the troubleshooter. Follow onscreen steps.
  

 

Microsoft Edge Always Chooses the Most Recent Printer

Hi David,

Thank you for your reply.

I suggest you to follow the steps below and check if it helps.

• 
  Open Microsoft Edge.
  
• 
  Click on (…) at the top right corner.
  
• 
  Select print option.
  
• 
  Under printer click on drop down button.
  
• 
  Click on Add printer.
  

Try to print documents and check if the issue persist after adding the printer.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.