Windows 10: Microsoft will not let me download my new Canon printer

For two days I've adempted to download info for my new Canon Printer. Microsoft blocks each attempt. I follow the instructions to turn off the firewall, that does not work. Your instructions are OUT OF DATE and without a help desk "US" customers suffer

:)

 

Canon - Printers - Canon MG5500 series Printer - Error 0x80240017

GaryRouth's suggestion didn't work for me. But I took his lead and used a slightly different process that eventually worked.

I uninstalled the Canon software in "Programs and Features",

rebooted my machine,

then went to Canon's site and downloaded the full package from Canon for my printer,

extracted the package,

went to the extracted files and opened the DrvSetup folder,

ran the DELDRV64.exe utility to cleanup the old software,

then ran the Setup64.exe to install the Canon software.

Since I've followed these steps, the printer works and the Windows Update for the printer isn't showing up.

 

Canon Printer i9950

Hi,



Thank you for posting your query on Microsoft Community.

I completely understand your concern and feel sorry for the inconvenience this has caused.


This product is not compatible with the operating system selected and no drivers will be made available. Please consider upgrading either your product or operating system to a model or version that is supported.

Also, I suggest you to ensure to have the latest version of the printer software installed on your PC .

Please follow these steps below, to resolve the issue:

Step 1: I suggest you to download the Windows 8.1 printer driver from the below canon website and then try to install the printer driver in compatibility mode.

http://www.supportcanon.com/download-canon-i9950-driver-printer/

Step 2: I would suggest you to try to install the driver in compatibility mode.

1. Right-click on the driver setup file and click on ‘Properties’.

2. Click on the ‘Compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/8.1 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the
issue persists.

Please try to refer to the suggestions given by JimWynne replied on December 8, 2015, to fix your issue.


Redirecting

I suggest you to install any pending updates on the PC to check, if that helps. Updates are additions to software that can help prevent or fix problems, improve how your computer works, or enhance your computing experience.

Hope this information helps you. Kindly post back with the updated issue for further assistance.



Thank you.

 

Canon LBP 2900B Printer not recgonised by windows 10.

No my problem is as it is. In fact before this suggestion, I had already tried these steps but still the Printer is not recognized by windows 10 32 bit. In fact Canon LBP2900B drivers are not found. Instead, Canon 2900 / 2900B CAPT printers drivers are
being installed every time. Canon 2900B CAPT printer is shown in the unrecognized devices in the control panel/ Devices and Printers.

Any new trial and error methods; no harm in trying. Please suggest and or advice. "However Very Very, Very thanks to Microsoft , Canon and to L.G Companies for making me a FOOTBALL. Let see who can Score the Winning Goal or one has to toss for victory. "