Windows 10: Microsoft-Windows-WHEA-Logger Blue screen of Death

Hello


My surfacebook is suffering from BSoD issues, quite frequently.


The event looks like this, but other than a hardware issue, I don't understand what it is pointing to. I have included the event below for reference. I'd appreciate any pointers. I am up to date on windows updates and drivers.


<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>
<Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />
<EventID>1</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2021-04-20T11:05:18.4480120Z" />
<EventRecordID>3469</EventRecordID>
<Correlation ActivityID="{23dfd8e9-549c-459f-8be1-a116df7da60a}" />
<Execution ProcessID="6816" ThreadID="7652" />
<Channel>System</Channel>
<Computer>SURFACE</Computer>
<Security UserID="S-1-5-19" />
</System>
- <EventData>
<Data Name="Length">298</Data>
<Data Name="RawData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ata>
</EventData>
</Event>

:)

 

WHEA-Logger id 17 and Blue Screen

Hi

On June 10 my Yoga 910 installed the Microsoft 1803 update.

From that moment on I've been having system crashes in the form of a system freeze and blue screen with NO description whatsoever (unlike the usual BSOD full of the error's description in white letters).

The event viewer shows a FLOOD of "Microsoft-Windows-WHEA-Logger" with event id 17, in relation to the PCI Express Root Port.

In addition there are a few more repetitive events but they are not in the hundreds and hundreds like the WHEA-Logger.

Laptop model is Lenovo Yoga 910-13IKB glass.

Here's what I've done so far:

1. Updated bios to latest version 2JCN39WW

2. Updated lenovo usb3 lan driver

3. Updated intel online connect

still the problem repeats.

I will update a couple more things soon: the usb_c _dock_firmware and the Lenovo System Interface Foundation software.

However I am posting this thread in case someone already got a solution and also being sceptic as to the success of these updates.

thanks

Asaf

 

WHEA-Logger warning

WHEA-Logger warning constantly

How to fix

 

Blue Screen of death

Hi Cruize,

Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing. Let me help you in resolving the issue.

I would appreciate if you can provide us the following information to help us understand the issue better.

• Are you able to boot to the desktop?
• What is the exact error message you get on the screen?

I would suggest you refer to the following Microsoft article on
Troubleshoot blue screen errors and check.

Troubleshoot blue screen errors

Reference: Refer to the following Wiki article created by ZigZag3143 (MS - MVP) on
Blue Screen of Death (BSOD).

BSOD Finding and fixing them

Keep us posted on Windows related queries and we will be happy to assist you further.