Windows 10: Microsoft Wireless 2000 Keyboard and Mouse USB stick not recognized

Hello,


Keyboard and mouse are not recognized/installed on Windows 10. Mouse sensor is active blue, and a green light appears on both devices when turning them on.


When I put the stick into the USB port nothing happens, should any popup/notification appear?

I tried:

- putting USB stick/dongle into multiple USB ports on the frond and back

- downloading Microsoft Mouse and Keyboard Center Microsoft Mouse and Keyboard Center cannot detect a Microsoft device connected to your computer.

- updating windows

- batteries are new

- run windows settings troubleshooting tool for keyboard


I just ran through multiple help pages / forum posts, tried to contact you and talked with a robot as recommended at the end of the troubleshooting page who then sent me back to the same page, tried to call you and after choosing multiple options during the call ended up hearing that the office is closed. Please, help.

:)

 

Microsoft wireless mouse/keyboard not recognized.

I bought a wireless mouse and keyboard package. Its the Microsoft wireless mouse 500 and the wireless comfort keyboard 5050. It worked great for a while, but I got a Windows 10 update, and all of a sudden when I plug in the usb, I get an error saying
it has malfunctioned or Windows doesn't recognize it. I tried reinstalling the 'Microsoft Mouse and keyboard Center', but that didn't help. Any suggestions?

 

Microsoft Wireless 2000 keyboard and mouse

Hi,

Thank you for posting in Community.

We understand your concern and we will assist you to resolve the issue.

Before we proceed, I would like you to provide the information stated below:

1. What other troubleshooting steps have you performed to resolve the issue?

2. Did you try uninstalling and reinstalling the drivers in question?

I would suggest that you try the methods that are stated below and check if your problem rectifies.

Method 1: Hardware and Device.

Run the hardware and device troubleshooter to check if there are any errors that might cause driver malfunction.

• On the search bar and type “Troubleshooting”
• Click on troubleshooting, then click on “Hardware and sound”.
• Under Hardware and sound, click on “hardware and devices”.
• A pop-up will appear, click on the “Next” button and your hardware troubleshooting will start.

Method 2: Un-install and Re-install drivers.

• Right click on the Start Menu and select Device Manager
• Open Device Manager, double click and expand Keyboard and
  Mouse respectively
• Right-click the device, and click Uninstall.
• Windows will prompt you to confirm the device’s removal. Click
  OK to remove the driver.
• After the uninstallation is complete, reboot your computer.

Once done, click on the link below to download and install the latest drivers for the devices. Install according to the architecture of the OS, ie, 32 or 64 bit.

Keyboard and Mouse (32 Bit).

https://www.microsoft.com/hardware/en-us/d/wireless-mouse-2000

https://www.microsoft.com/hardware/en-in/d/wireless-keyboard-2000

Keyboard and Mouse (64 Bit).

https://www.microsoft.com/hardware/en-us/d/wireless-mouse-2000

https://www.microsoft.com/hardware/en-in/d/wireless-keyboard-2000

Hope this information helps

 

Win10 software for wireless keyboard 2000 and mouse

Hi Tonashiii,

There might be a compatibility issue between your computer and the wireless keyboard and mouse. To better assist you, please clarify the following:

• Are you getting any error messages?
• What troubleshooting steps have you done so far?
• Does the same issue happen on other devices?
• Since when have you been experiencing this issue?
• What is the make and model of the keyboard and mouse that you're trying to connect?
  

You can also check the response of Vanessa Sohtun on this

thread. This will provide you steps on how to run Hardware and Device troubleshooter as well as how to uninstall and re-install drivers.

Feel free to contact us if you have further inquiries.