Windows 10: Microsoft Wireless Mice not working on W10 Upgraded Toshiba Laptops

Discus and support Microsoft Wireless Mice not working on W10 Upgraded Toshiba Laptops in Windows 10 Drivers and Hardware to solve the problem; Dear Colleagues, I've been tearing my hair out with this one for 2 days now. I have 2 toshiba laptops (Satellites) which I've just upgraded to W10.... Discussion in 'Windows 10 Drivers and Hardware' started by SimonC, Aug 10, 2015.

  1. SIMONC
    SimonC Win User

    Microsoft Wireless Mice not working on W10 Upgraded Toshiba Laptops


    Dear Colleagues,

    I've been tearing my hair out with this one for 2 days now. I have 2 toshiba laptops (Satellites) which I've just upgraded to W10. They both worked perfectly. One has a Microsoft Wireless Mouse 3500 and the other a Microsoft Wireless Sculpt Mobile Mouse. Suddenly, last thursday or friday, both mice won't work. I've looked into this in detail and the diagnostics state that both are ok. Installed latest Mouse and Keyboard centre software from MS - no difference.

    I work in IT, and whilst I'm not a tecchie I can reformat a PC etc., so I'm not too bad at this kind of thing but can't solve this one at all. I even rolled back the last two KB (system not Defender) updates from MS and that made no difference. Also installed the updated system files from Toshiba and no difference.

    Any help would be gratfully received as I'm doing pennance having to use a wired mouse again!


    Simon

    :)
     
    SimonC, Aug 10, 2015
    #1
  2. SIMONC1966
    SimonC1966 Win User

    Suddenly my MS Wireless Mice have both stopped working at all on Laptops which have upgraded to Win 10.

    I have 2 laptops (both Toshiba's) and have upgraded these to Windows 10... they both worked fine for 1 week then suddenly both mice stopped working and I can't get them to work at all.

    I have re-installed drivers, deleted them etc. Hardware scan shows they are working correctly (which they aren't). I even tried to call Microsoft's Helpline and got a recorded message that it was closed (at 10am UK time!)...very useful. I am tearing my
    hair out with this one so any help would be useful. I've done all the driver bits etc. The mice are: MS Sculpt Mobile Mouse (wireless) and MS Mobile Mouse 3500. The Laptops are both Toshiba Satellites (1 is 3 months old, the other 1.2 years with 8 and 6GB
    RAM respectively). Both run fine on 8.1 prior to upgrade and after it as well.

    kind regards,

    Simon
     
    SimonC1966, Aug 10, 2015
    #2
  3. KEITH AR
    Keith AR Win User
    windows 10 home upgrade to pro

    I have W10 installed on an Toshiba Laptop (generic)

    how to upgrade to W10 Pro pls
     
    Keith AR, Aug 10, 2015
    #3
  4. SIMONC
    SimonC Win User

    Microsoft Wireless Mice not working on W10 Upgraded Toshiba Laptops

    Dear Colleagues,

    I've been tearing my hair out with this one for 2 days now. I have 2 toshiba laptops (Satellites) which I've just upgraded to W10. They both worked perfectly. One has a Microsoft Wireless Mouse 3500 and the other a Microsoft Wireless Sculpt Mobile Mouse. Suddenly, last thursday or friday, both mice won't work. I've looked into this in detail and the diagnostics state that both are ok. Installed latest Mouse and Keyboard centre software from MS - no difference.

    I work in IT, and whilst I'm not a tecchie I can reformat a PC etc., so I'm not too bad at this kind of thing but can't solve this one at all. I even rolled back the last two KB (system not Defender) updates from MS and that made no difference. Also installed the updated system files from Toshiba and no difference.

    Any help would be gratfully received as I'm doing pennance having to use a wired mouse again!


    Simon
     
    SimonC, Aug 10, 2015
    #4
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Microsoft Wireless Mice not working on W10 Upgraded Toshiba Laptops

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