Windows 10: Microsoft Wireless Mouse Not working

Hello, please help me.I have a wireless keyboard and mouse of Microsoft. The scroll it's not working properly. I work in a company, we have a lot of those kits, yet, the same problem happens to all of them. I already tried updating the drivers, using the Microsoft Mouse and Keyboard center, yet, the problem continues. I also tried in different notebooks: Samsung, Dell, Lenovo. The problem continues. Can someone please help me? The scroll is weird when we scroll up and if we need to scroll down, it doesn't work.

:)

 

Microsoft wireless mobile mouse 1000 doesn't work

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as the Microsoft Wireless Mouse is not working. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What happens when you try to connect the mouse to the PC?
  
• Do you see the mouse driver listed in Device Manager, under Mice and other pointing devices?
  
• Did you try to connect and check the mouse in any other Windows 10 PC?
  
• Are you aware of any changes, prior to this issue?

Meanwhile, you can refer the steps in this article:
Troubleshoot a wireless mouse that does not function correctly



If the issue persists with the mouse on multiple device, then we would suggest you to check with our hardware support team, below link has the contact number:

https://www.microsoft.com/accessories/en-us/products/mice/microsoft-modern-mouse#techspecs-connect



Regards,



Aditya Roy

Microsoft Community – Moderator

 

Logitech Wireless Mouse

Hi Ken,

Not working wireless mouse could be due to the following:

• Outdated device driver
• No device driver installed
• Faulty wireless mouse receiver

We would like to know some information to better isolate the issue:

• Have you done any changes (like updating your Windows) on your computer prior to the issue?
  
• Have you tried using using your wireless mouse on other computer and checked if the issue persists?
• Have you tried updating your wireless mouse driver?

For initial troubleshooting steps, we suggest that you follow the steps below on how to run Windows troubleshooter:

• Type troubleshoot in the search box and press Enter.
• Select Hardware and Devices, then click
  Run the troubleshooter.

If the troubleshooter didn't work, you can check this
article about updating your wireless mouse driver.

Let us know if you need further assistance.

 

Microsoft 3500 Wireless Mouse: No Device Detected

Hi Pard,

I appreciate the troubleshooting steps you have tried to resolve the issue. Follow the Methods below and check.

Run the Hardware and Devices
troubleshooter and check.

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Click on the Start button, and type “Troubleshooting” on the search bar.
• Click on troubleshooting, then click on “Hardware and Devices”.
• A pop-up will appear, click on the “Next” button and your hardware troubleshooting will start.

Also perform the steps suggested in the link below and check.

Troubleshooting: Mice

Steps applicable to Windows 10.

Do let us know if you are able to use Microsoft 3500 Wireless Mouse. Thank you.