Windows 10: MICROSOFT WON'T SEND ME A VERIFICATION CODE EMAIL

I have been locked out of my account since last year and Microsoft won't do a thing about it. I've sent multiple emails and phoned multiple times and nothing will work. I am getting charged 7 pound a month for a Xbox live gold membership I CANT EVEN USE BECAUSE YOU WONT LET ME INTO MY ACCOUNT. Over £100 of my money has been wasted because Microsoft wont send me a stupid verification code.


So exactly what happens is I try to sign in to my email address and then I get the message below.

I hit get code and not a thing happens.

Microsoft please just get back to me I just want back into my account.

:)

 

Microsoft not sending verification code to email

I've yet to see a solution to my problem.

I actually went to try and update my security info on my account which requires a second verification (after already having logged in with my password), so I chose to send to my email, not my hotmail for some reason, but another email. Which is fine, but
once I choose that option, and verify what that email address is, the verification code never actually comes--not to my inbox, and not to my junk mail. I tried using Edge browser (on my surface laptop operating on windows 10) to login which makes no difference.

What is going on???

 

Verify identity asks me to confirm backup email instead of sending verification code

My Microsoft account wants me to verify my identity by sending a verification code to my backup email.

Fine. Send the code, I'll access the backup email and get the code

But no, instead it asks me to enter my backup email. Why? This is phishing for information.

Microsoft already knows my backup email. I know it. Why won't it just email the verification code?

 

Receiving wrong verification code to verify email

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are receiving a wrong verification code for email verification, we will look into this for you. However, please reply with the following details to assist you further:

• Where exactly do you get the prompt/notification to verify the email address?
  
• How are you trying to verify the email?
  

However, you can try using other options to request the verification code i.e. requesting the code over a call or as a text to your phone number and see if that helps in resolving the issue.



For more information on troubleshooting verification codes, you can refer the section
Troubleshooting verification code issues in the article

Microsoft account security info & verification codes.



Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator