Windows 10: micrososft support closed a ticket as resolved without even contacting me

I opened a ticket as I couldn't activate my windows using digital licence it is available on purchase hsitroy but on Microsoft store so I guess an issue. I opened a ticket last week, 5days later I noticed my ticket was closded at 6am in the morning I was sleeping and set it as resolved which is clearly not!this is unacceptable and completly unprofessionel to close ticket without even contacting or trying to solve the issue. what are other means to get in touch with suport if all are closed without any option! this is unbeliveabale

:)

 

Microsoft support is closing tickets without helping customers??

As the name suggests I am having a terrible time getting my ticket addressed.

Around the start of the month I opened a ticket as my graphics card died and I had to replace it.

After doing so I replaced my boot drive with a new one I had laying around and re-installed windows 11.

Now I cannot activate the product I paid for.

I reached out to Microsoft and opened a ticket about the issue.

never head anything back and the last correspondence I received was about them closing my ticket and marking the issue as resolved even though it certainly is not.

I have spent the last hour and a half calling every number I can find for Microsoft support and they all say the same per-recorded message "if you wish you cancel your account you can do so online at account.microsoft.com. Thank you for calling Microsoft have a good day" Then it hangs up.

This is so incredibly aggravating and the absolute worst customer service I have ever experienced.

Is there any way I can reach out to support and get this ticket opened back up and resolved?

 

How to escalate a windows support ticket?

I rasied a support ticket with issue on activating my Windows after a hardware change. They closing the ticket without contacting/supporting me. there is no resoloution of the issue.

 

I purchsed a $499 support ticket but never received a ticket number, The issue is unresolved but the order history shows the support issued is closed.

Bobhe,

Thanks for taking the time to respond, even though I am in the wrong place. I am a small business running several Windows Pro and Windows Home machines. I purchased the support ticket at the Microsoft support for Business web site. When I contacted enterprise support via telephone there there was no joy and very difficult communications.



Since the time I posted my messages, I revisited the Support for Business "Create a new support request" web page, I went through the dialogs in Step 1 on that page, "Product and support type" and was presented with Step 2, "Issue Description." I did not realize I needed to reenter the dialogs in Step 1 "Product and Support Type" after purchasing the $499 support ticket at this web page. At this point on my second trip through Step 1 I am presented with acknowledgement of my purchase and opportunity to describe my problem. It is this second trip through the "Create a new support request" that I was unaware of.



Since the submission of my message to the community the problem machine has been reformatted and the original issue has been resolved. Am I out the $499, or is there somewhere I can request a refund on the unused support ticket? Request for refund is not available in my order history, where the order is presented as "Completed."



Cordially,

Peter