Windows 10: Minecraft Bedrock Windows 10 PC Four of my son's purchased mash-ups won't work anymore. MS...

Short version with very little salt to save time:


For no apparent reason, the Halloween mash-up and 3 of the cultural mash-ups China, Greece, Viking are not playable anymore. They don't even show that my son bought them - we did! On this very computer!

They now show that they are still downloading, and have been frozen that way for months.


The game will run, but my son cannot play the content that HE purchased using money that HE earned. He is 7 years old, and actually asked why "they took away my mash-ups?"


Fun stuff.


Not happy with seemingly no recourse whatsoever. I don't want to wait on hold again - life is too short.


Microsoft, Mojang...someone? Help?


Thx.

:)

 

Purchase prompt for Minecraft Starter collection for PC.

So, I redeemed a code for Minecraft Bedrock Edition for Windows 10 a few days back. It was working fine untill today, when I tried to login, it prompted me to purchase a starter edition again. Is it normal? Please help me.

***Original Title: Minecraft Bedrock for PC.***

***Moved from Windows 10/Licensing & activation***

 

Minecraft Bedrock edition

Hey there, cRz EmraldDrift

Welcome to the Microsoft Community forums.

I have just done a search on Minecraft Bedrock edition and could not find it. Are you sure it was Minecraft Bedrock edition, and not another edition of Minecraft?

I have also looked on your Xbox profile and found that you do not have Minecraft Bedrock Edition in the games you have played. You seem to have the following: Minecraft, Minecraft Xbox One Edition, and Minecraft Windows 10 Edition.

Please can you check to make sure it shows under My purchases on https://account.microsoft.com

Regards,

 

Purchase prompt for Minecraft Starter collection for PC.

Hi Arsalan,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are getting a prompt to purchase Minecraft Starter Edition. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below

• Where did you redeem the code?
  
• Where and when you are getting this purchase prompt?

However, we would like to inform you that Minecraft Bedrock Edition is not available in Microsoft Store. In Microsoft Store you will have the Minecraft Starter and Master collection.



If you have redeemed the code in Mojang website and installed the Bedrock edition from Mojang, then we will suggest you to reinstall the game from Mojang website and sign in with the same account, which was
used for redemption.



Minecraft Starter collection is all together a different game, which you have to purchase separately from Microsoft Store.



I would also suggest you to contact the Mojang support team for further assistance on this issue.

Mojang Team:
https://help.mojang.com/customer/portal/emails/new?ref=footer



Regards,



Aditya Roy

Microsoft Community – Moderator