Windows 10: Minecraft for Windows 10 - "I have redeemed the code, but I don't know what account I have...

Hello,


Recently I've been trying to get Mojang to help me get my free copy for Minecraft for Windows 10, which I have already redeemed it long time ago.


Thing is now I have a new computer, and I can't get my hands on that code, I was unable to find it on 4 of my Microsoft accounts, which is odd because one of these accounts is my main MS account.


When I go to my purchase history, and I filter to show all, it does not appear there. I have purchased the game back in 2014, and I can remember redeeming it somewhere, and I can also remember trying to use the code and have an error due to the code being already redeemed.


This is where my question comes in : "I have redeemed the code, but I don't know what account I have used for it."


I have the receipt from Mojang on another email account not MS, which I used to register an account on their website in 2014, when I have purchased the game.


Is there any way to help me figure out this problem, because Mojang told me that only Microsoft can help me with this issue.


Thanks.

:)

 

Windows 10: Issues with redeeming code for Minecraft Beta Edition.

Hi,



I realize the inconvenience you are experiencing with
redeeming a code for Minecraft Beta Edition app on Windows 10.

The issue could occur if the code is not redeemed properly or it is already redeemed.



To assist you better, please provide us the information below:

• When you say that "redeem my Minecraft Beta edition", how exactly have you tried to redeem the code?

I suggest you to refer to the steps provided in the Microsoft Help Article about redeeming the code and check if it helps.

Redeem a gift card or code to your Microsoft account



Please get back to us with an update on issue with redeeming code for
Minecraft Beta Edition app, we will be happy to help.



Thank you.

 

Minecraft Windows 10 Edition code already reedemed

Hi,

Are you sure you're logging into the Windows Store with the account that you redeemed the code to?

• If you login to Mojang Studios Account please look under "Minecraft: Windows 10 Edition Beta" and check to make sure that the code is marked as claimed. You can make sure it is by checking the date that it was redeemed on.

• If the item is not listed, you should contact Mojang support and they will assist you on the issue.

• If it is listed, then that means you successfully redeemed the code to a Microsoft account. When you did so, you were asked to login to a Microsoft account. This was the account that you redeemed the code to.

• Please go over to https://account.microsoft.com/ and check under the "Recent purchaces" header and check if "Minecraft: Windows 10 Edition Beta" is listed. If it is not, you are using the wrong Microsoft account.

• If you're not sure which account you used, you should contact Xbox support (for Step 1, use "Xbox on Windows 10"; for Step 2 under Store select "Purchase verification"; and you should be able to call/chat with Xbox support) and let them know you are unsure
  which account you redeemed the code to.

Hope this is of any help to you!

Kind regards,

Leon

 

Redeem code for Minecraft

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are not receiving a code to redeem the Minecraft Bedrock edition. We would like to know the place of purchase for Minecraft.



If you have purchased Minecraft from Microsoft Store, you can go the order history page in your Microsoft account and you will be able to find the redeem code. Refer the article on

View your Microsoft Store order history.



For more information on redeeming code, see
Redeem a gift card or code to your Microsoft account.



If you still face issues and purchased Minecraft from Microsoft Store, I suggest you to get in touch with the

Microsoft Store support team and they will be able to assist you appropriately.



However, if you have purchased the game from Mojang, I would suggest you to contact the Minecraft team by

submitting a request.



Regards,

Nikhar Khare

Microsoft Community - Moderator