Windows 10: Minecraft Windows 10 Bedrock Edition has gone missing from account

Hi everyone,


I am having trouble getting my Minecraft Bedrock Edition back onto my new PC.


I had redeemed my free copy of the Windows 10 version of Minecraft I believe in 2015. I had purchased the Java edition back in 2012 so I was entitled to receive the free copy.


However, the Microsoft Store says I have to purchase the Bedrock edition again.


Is there any way to have the game reinstated to my account? It has just completely disappeared!


Any help is much appreciated.


Many thanks,

Hannah

:)

 

Can't Sign in to MineCraft Bedrock Edition for my Microsoft account.

Hi,



Thank you for writing to Microsoft Community Forums.



In order to help you with the appropriate troubleshooting steps, please reply with the following details:

• What is the complete error message that you are receiving?
  
• From where did you download the Minecraft Bedrock Edition?
  
• Were you able to play Minecraft Bedrock Edition earlier on this computer?
  
• Which build version of Windows 10 is installed on the computer? To check type: winver in the search bar on the Taskbar and hit Enter.
  

Please reply with the detailed information on the issue to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Minecraft Bedrock edition

Hey there, cRz EmraldDrift

Welcome to the Microsoft Community forums.

I have just done a search on Minecraft Bedrock edition and could not find it. Are you sure it was Minecraft Bedrock edition, and not another edition of Minecraft?

I have also looked on your Xbox profile and found that you do not have Minecraft Bedrock Edition in the games you have played. You seem to have the following: Minecraft, Minecraft Xbox One Edition, and Minecraft Windows 10 Edition.

Please can you check to make sure it shows under My purchases on https://account.microsoft.com

Regards,

 

Minecraft Bedrock Edition

EDIT: It turns out the free offer ended 15 days ago ;(

Hello MaliaT,

I myself bought Minecraft Java in 2013 and I am a proud Owner of Minecraft Bedrock since 2018.

So I can tell what you mean.

First of all:

To redeem a code for Minecraft Bedrock, you must have bought Minecraft Java before the 19th October 2018 and you must have Windows 10 installed on your Computer.

Minecraft Bedrock is only available for Windows 10.

You can't install it on Windows 7 or even 8.1.

To redeem the code:

>Go to the Mojang website and login into your Mojang account (assuming you have one and you know your password)

Link: Mojang Studios Account

> click Redeem under Minecraft: Windows 10 Edition

> you should be automatically sent to the Microsoft Store

> click Redeem and enter the code

> Now open the Microsoft Store App and search Minecraft: Windows 10 edition and install it

> launch it after you installed it

Congratulations, you are now the proud owner of Minecraft Bedrock!