Windows 10: Minecraft Windows 10 Edition - "does not work on this device" installation error.

So, i redeemed my Minecraft Win 10 Edition code quite a while back, and i was able to install it from the microsoft store just fine. I recently uninstalled it just to find it that can't reinstall it. The 'Install' Button is greyed out, even when it says that I own this game. When I try to download it from My Library an error pops up saying 'Minecraft for Windows 10 does not work on this device' even though i run Win 10 and I've been able to play minecraft before, as I mentioned earlier. I tried running the 'wsreset' command as I've read on a previous article on this topic https://answers.microsoft.com/en-us...rror-for/736031e5-654b-4609-a654-d3a7a21ccd71 but that didn't seem to fix my issue. I even tried resetting the Microsoft Store from the Settings app, but that didn't work either.

What should I do?


Thanks

:)

 

Just got minecraft PC edition, freezes on Mojang logo

Thanks for the clarification.

For us to have a better overview of your concern, kindly answer the following questions:

• Which edition of Minecraft are you using?
• Are you using the physical copy or digital version of the game?
• Where did you purchase the game?

We suggest that you follow the steps provided on this
link on how to find out if a game will work on your Windows 10 device.

Keep us posted.

 

Minecraft beta edition

Hi Diane,

I realize that you are facing issues with the game Minecraft beta edition. I will try to help you with this issue.

Please answer these questions to get more clarity on this issue:

• 
  Did you make any changes to the PC prior to this issue?
  
• 
  When you say “can't play with friends online”, do you get any error message?
  
• 
  Is the issue specific to this game?
  
• 
  Which browser are you using on the PC?
  

Suggest you to refer to this article to check if that helps.

Minecraft: Windows 10 Edition Beta FAQ: Xbox Support

Keep us informed to help you further.

Thank you.

 

Minecraft Window 10 edition

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern, as you are unable to install the Minecraft game from Microsoft store.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the Windows 10 version and Build installed? (Type winver in Windows search/Run command)
• What is the error you are getting when you click on Install button?

If you have installed java version of Minecraft, you can check in Add/Remove programs, by launching Run command (Press Window + R key) type appwiz.cpl and click Ok.



However, assuming that you have installed the Minecraft from Microsoft Store, let us go ahead and try the following methods.



Method 1: Reset Microsoft Store.

1. Press Windows + R key from the keyboard to launch Run command.
   
2. Type wsreset.exe
   and click Ok.
   
3. Restart the PC and then try installing the game from Microsoft Store.
   

Method 2: If the issue still persist, then try creating a new user account as this issue may be due to a profile corruption. Hence, in order to eliminate possibilities, we would
suggest you to create a new user account and check. Follow the steps from the article

Create a local user or administrator account in Windows 10 to create a new user account.



If you still face issues, you may want to check the
Contact Support link Minecraft FAQ



We await your response.



Aditya Roy

Microsoft Community – Moderator