Windows 10: Missing a device under Universal Serial Bus, and now my USB port is not working. How do I...

I have three USB ports, two of my USB ports are physically damaged. My remaining USB port is not physically damaged I can connect my Wacom Intous tablet and the light on the tablet flashes, showing that it is being powered but the computer won't register it.

I used to have two devices + the root hub under "Universal Serial Bus" in Device Manager. One of these devices had the yellow triangle with an exclamation, so I knew something was wrong with the driver. Every online fix out there says to uninstall the drivers and then restart your computer, assuring me that windows will automatically reinstall everything I'd need. Windowsonly reinstalled one device driver, not both, and I have no idea where or how to get that device driver back.

I AM MISSING A DEVICE, DO NOT TELL ME TO "UNINSTALL OR CHECK FOR UPDATES" ON THE DEVICE,IT ISN'T THERE IN THE FIRST PLACE!

I have tried not in order of when I did them:
Updating to the current version of windows.
Reverting back to the previous version of windows.
"Check for hardware changes" on Universal Serial Bus controllers, as well as the individual drivers. Nothing happened.
Restarting my laptop.
Taking my battery out of my laptop.
Uninstalling, then reinstalling each individual driver under Universal Serial Bus controllers.
Attempted to manually install the driver I am missing I can't find any to download though.
Turning off "Allow computer to turn off this device to save power" on the remaining driver listed.


Because none of those things worked, I know that I am missing the device for the USB port that still functions. That is the only explanation. I just need to know where/if/how I can download and reinstall said missing device.

I am running Windows 10 Home version 2004, OS build 19041.388 on an HP Notebook 2015. If you need my product name and number please let me know.

I know my tablet and mouse aren't the problem, as they work perfectly fine on my friends laptop.

I have talked to three windows help people and every single one just told me to either update windows, go back to a previous update, or "update a driver" on a deviceI told them didn't even exist anymore!! I am getting so incredibly frustrated with this, Ineed to be able to use my mouse and drawing tablet for work and I can't afford to just buy another laptop or get this one repaired. This issue has been persisting sincemid-April of this year.

:)

 

universal serial bus

the part in device manager I am not seeing universal serial bus on the list or other devices

I have 2.0 usb ports and recently updated to win 10 from 7

idk why it will charge device like my phone but doesn't pop up also idk if its the ports or cables

 

How do I fix my USB drive?

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the methods below and check if it helps.

Method 1: Run the Hardware and devices troubleshooter

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with your USB Port. Refer these steps:

• 
  Press Windows key +X, select Control panel.
  
• 
  Change the view by option on the top right to Large icons.
  
• 
  Click on troubleshooting and click on the view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  

Method 2: I suggest you to remove USB Drivers and re-install the drivers again and check if it helps.

• 
  Open Device Manager.
  
• 
  Expand Universal Serial Bus controllers.
  
• 
  Note: You might have to scroll down the list to find this item.
  
• 
  Right-click the first USB controller under
  Universal Serial Bus controllers, and then click Uninstall to remove it.
  
• 
  Repeat the above step for each USB controller that is listed under
  Universal Serial Bus controllers.
  
• 
  Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and install the drivers.
  

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

USB devices do not work after upgrading to Windows 10

Hi,

Try the below steps and check if that helps:

Disable and re-enable all the Universal Serial Bus controllers (USB) controllers.
The USB controllers represent the USB ports in Device Manager.

To disable and re-enable the USB controllers, follow these steps:

a) Open Device Manager.

b) Expand Universal Serial Bus controllers.

c) Note: You might have to scroll down the list to find this item.

d) Right-click the first USB controller under
Universal Serial Bus controllers, and then click Uninstall to remove it.

e) Repeat the above step for each USB controller that is listed under
Universal Serial Bus controllers.

f) Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and

g) Reinstall all the USB controllers that you uninstalled.

Keep us posted if you face any issues on windows in future. We will be glad to help you.