Windows 10: Missing Data from Folders Save On the Cloud

I have a new computer due to my old one would not upgrade to Windows 11. The saved data in a lot of my folders were missing. When I set up the new computer, all the folders came over from the Cloud but the last folder where data was being saved were basically empty on my new computer.

:)

 

Missing files and folders while transferring between O/S

Hi, BTLimBT

Welcome to the Microsoft Community.



I'm sorry to hear that you're experiencing difficulties with recovering your old documents. Here are a few steps you can try to recover the missing folders in Windows 11:

1. Check hidden files and folders: Sometimes, files and folders may be marked as hidden, making them invisible in File Explorer. To check for hidden items, open File Explorer, go to the View tab, and check the "Hidden items" option in the Show/hide section.
   
2. Check cloud storage: If you were using cloud storage services like OneDrive, Dropbox, or Google Drive to store your documents, check if the missing folders were synced to the cloud. Log in to the respective cloud storage service and verify if the folders and files are present.
   
3. Contact professional data recovery services: If the above steps do not help in recovering your documents, you may need to consider contacting professional data recovery services. These services specialize in recovering data from damaged or inaccessible storage devices. They might be able to retrieve your missing folders, but please note that professional data recovery can be costly.
   

Remember to avoid saving any new data on the old hard disk until you have successfully recovered your missing folders. This will help prevent overwriting any potentially recoverable data.

Best Regards

Martin | Microsoft Community Support Specialist

 

WD My Cloud 4Tb - Lost full content of Share Folder and Safepoint

Hullo,

Yesterday I lost a whole content of my main custom share folder on My Cloud 3Tb and simultaneously all data on my Safepont backup drive (sic!) (3Tb).

Previously I have noticed that My Cloud frequently disconnected itself from my home network. Thus I had to reboot it by detaching power supply. There was also a problem with recognition of my USB external storage attached to My Cloud (Safepoint drive).

Finally I did a Safe Factory Restore and I switched my main share folder setting from public to private. While doing that my main custom share folder disappeared from share list (Windows Explorer and web UI). When I switched back to public it reappeared again.

I think in this moment I noticed in Windos Explorer that in my main custom folder share sub-folder (huge volume - about 2.7TB) content became disappeared - there were files and subfolders there.

After certain time the share was emptied. There were only one folder (empty) and one sub-folder (empty).

I was struck dumb discovering that the Safepoint drive was also emptied. All folders remains in the root but they were completely empty!

As WD assures it was to be the safest protection for the My Cloud data!.
Thus I have lost almost 3Tb of precious data.

Today I contacted WD Support and they confirmed no data on the both drive. They, in the preliminary way proposed me an exchange (drive is on warranty) free of charge (after recovery attempt)! The final decision should be confirmed. They have advised me to contact recovery service company to retrieve the data. Of course they do not cover the fee.

They have not been able to explain why and how was it possible to loose the data from Safepoint drive.

I am extremely disappointed. In such case the whole WD idea of data security is totally untrustworthy. I will never be able to trust it and put on it any valuable data, any data.

I wonder wher if any of you have the similar problem.

I would be deeply thankful if you could furnish me with any potential cause of that disaster and if the lost data could be recoverable.

Thank you in advance and be careful, do not trust a Safepoint stability and security.

I wish I made a backup on a separate drive and not on attached to My Cloud one. Well, I wish I bought and used My Cloud at all.

Thank you in advance for any suggestion on the above.

 

When I use "Save As", my Libraries folder is missing

.
When I save a file using "Save As", the list of folders does not show the "Libraries" folder (or any of its subfolders, such as Documents, Music...)

When I open File Explorer, I can see the following top-level folders:

• Libraries
• OneDrive
• This PC
• Network

But when I use "Save As" to save a file, the "Libraries" folder is missing. I need to use:This PC > MyData (E) > Documents
(All my data is on the "E" drive, using standard Windows tools.)

I would be grateful for advice on how to restore my "Libraries" folder to the topmost position in the folder list.


Thanks.
.