Windows 10: Missing HDD and CD/DVD

Hello Members,

I hav been putting this off for some time, but because it is raining and gloomy I thought I would ask this now. My HP Pavilion Notebook ha two physical drives. A 2tb Hard Disk Drive and a CD/DVD. They are obviously working as I can power up and use the computer, however despite my best attemps I can not display them.

Can someone out there give me some idea on what is happening, could I have changed a setting or something ? My Version of Windows 10 is 2004(OS Build 19041.113). Please help !

:)

 

Windows installation failing : Error CD/DVD driver is missing

Hi ElisandroDos,



Thank you for writing to Microsoft Community Forums.

1. What is the make and model number of the computer?
   

Please refer the article
CD/DVD drive device driver is missing
for the troubleshooting steps to fix the issue.





Hope it helps.



Muralidhar

Microsoft Community Moderator

 

CD/DVD Drive not recongnizing

Original title: Franks

Hi Franks,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

I would suggest you to install the latest drivers for CD/DVD drive from the manufacturer’s website or can update the drivers by following the steps provided below:

• Press “Windows key + R” and type “devmgmt.msc”.
• Right click on DVD/CD Roms from the list and select
  properties.
• Under Driver tab click on Update button and follow the prompts to update the driver.

Hope the information is helpful. Feel free to
write to us for any other assistance with Windows, we’ll be glad to assist you.

 

Dvd drive not showing


Is this the HP 15r014tx in your system specs? If so, try the steps in this thread....
https://h30434.www3.hp.com/t5/Notebo...r/td-p/6186456

It may be that your DVD drive has a hardware failure (as was suggested in that thread).

More HP support and diagnosis suggestions here in their Help pages....

HP PCs - CD/DVD Drive Is Not Detected (Windows 10, 8) | HP® Customer Support