Windows 10: Missing helloface.inf and recognition.inf in win 11 pro hp x2 pro 612 g2

I have a brand new hp x2 pro 612 g2 laptop with windows 11. Windows Hello says 'we could not find a compatible camera'. I have tried all the fixes known but can't found helloface.inf and recognition.inf.

:)

 

oem157.inf oem158.inf blocking Windows 11 upgrade

Repeated attempts to upgrade from Windows 10 to Windows 11 have been "hard" blocked by XPS and PDF drivers oem157.inf and oem158.inf. This exact scenario has been reported/documented before with early upgrades to Windows 10. The documented solution steps from this historical issue have not been successful in resolving my current Windows 11 upgrade failures.

XPS and PDF features have been disabled. Every primary and secondary reference linked to oem157 and oem158 has been removed from the registry and the oem157 and oem158 files removed from the Windows/INF folder, yet the Windows 11 upgrade continues to fail with 0xC0900209 error which is caused by oem157.inf and oem158.inf. DISM and SFC have been used to no benefit in this issue.

Would the existence of the prnms001 and prnms009 folders/files in the Windows/System32/DriverStore/FileRepository folder cause the Windows 11 upgrade to be blocked by oem157 and oem158? Are there other items that need to be "cleaned" of the XPS and PDF driver references to allow Windows 11 upgrade to be successful?

Thanks for any suggestions.

P.S. XPS and PDF printer devices have all been deleted.

 

inf file access

WIN 10 home 64

I have an .inf file in windows/sys32/driverstore/....

can't get access to update a couple of lines to enable driver recognition on my DAW console

I have installed a file unlock app, still can't get sys access

what are my options?

 

Bluetooth Headset won't work

I have this same issue on a HP Pro x2 612 G2 with a Jabra EVOLVE 65. It only happened after updating to RS2. Build 15063.14