Windows 10: Missing Icons and Thumbnails - Already tried deleting cache

Discus and support Missing Icons and Thumbnails - Already tried deleting cache in Windows 10 Software and Apps to solve the problem; I have 2 computers that I recently rebuilt for 2 of our employees, and everything was working fine. Recently, we noticed that icons for several... Discussion in 'Windows 10 Software and Apps' started by chasewystone, May 30, 2018.

  1. CHASEWYSTONE
    chasewystone Win User

    Missing Icons and Thumbnails - Already tried deleting cache


    I have 2 computers that I recently rebuilt for 2 of our employees, and everything was working fine. Recently, we noticed that icons for several applications are all coming up as blank pages. Furthermore, icons that acted as thumbnails for JPG and PNG files (as an example) are also coming up as blank pages.

    We did quite a bit of research on the matter, and have followed several instructions for deleting out the icon and thumb caches in C:\Users\<username>\Appdata\Local\Microsoft\Windows\Explorer. I've done this while having explorer.exe shut down, and while in safe mode. Every time, the caches rebuild themselves, but without any resolution to the problem. Unless I can find a proper solution, I'm afraid I may have to rebuild the computers yet again, and I really don't want to do that.

    :)
     
    chasewystone, May 30, 2018
    #1
  2. MOHAMMED ALIALI
    Mohammed AliAli Win User

    disable windows 10 thumbnail cache

    Hi,

    Thank you for being part of windows 10 family.

    We would be glad to help you with the issue you are facing today. I understand the difficulty with the problem.

    Method: 1

    Let us follow these steps and check if this helps.

    • Press “Windows key + X” and click on “Control Panel”.
    • Double click on “Folder Options”.
    • Click the “View tab”.
    • Uncheck the following option, “Display file icons on thumbnails”.
    • "Always show icons, never thumbnails".
    • Click on Apply and OK.


    Method: 2

    Open a command prompt and navigate to the folder containing your pictures.

    Type "del *.db /s /as" (without the quotes).

    This will delete all the thumbnail cache files including those in subdirectories and cause them to be rebuilt next time you open the folder.

    Get back to us if you need any further assistance on Windows related issues and we will be glad to help.



    Thank you.
     
    Mohammed AliAli, May 30, 2018
    #2
  3. RAMESH SRINIVASAN
    Ramesh Srinivasan Win User
    Ramesh Srinivasan, May 30, 2018
    #3
Thema:

Missing Icons and Thumbnails - Already tried deleting cache

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