Windows 10: Missing Touch Screen Driver on Samsung Book Pro 360

I have a Samsung Book Pro 360 that is a couple of years old. Recently, my touch screen has quit working. I checked the Device Manager, looked for hidden devices and it is missing. How can I download the driver and reinstall it?

:)

 

New Samsung Galaxy Book Pro and Galaxy Book Pro 360

Source:

• The Samsung Galaxy Book Pro Series: Mobile Computing for the Connected World - Samsung US Newsroom
• [Infographic] Introducing the Galaxy Book Pro and Galaxy Book Pro 360, Inspired by Mobile and Built for Productivity – Samsung Global Newsroom

 

Touch Screen Driver Missing

Hi Reza,

I understand that the touch screen driver is missing and not working and I will be happy to answer your query. Also, I appreciate the effort made towards the fixes you have tried. Let me ask you;

• What is the make and model of the computer?
• How did you try to install/update the driver?
• Do you remember making any specific change in the computer prior to the issue?

This can be due to missing/corrupted/outdated touch screen driver. Let's try the following methods and check the status.

Method 1: Run
Hardware and Device troubleshooter. Follow the steps.

• 
  Press Windows Key +R, type
  Control Panel.
  
• 
  Type troubleshooting
  in the search bar, click on troubleshooting.
  
• 
  Click on Hardware and Sound, click on
  Hardware and Devices.
  
• 
  Follow the steps from the wizard to run the troubleshooter.
  

Method 2: Sometimes it may work just by disabling and enabling the touch screen. Here's how:

• Open the "Start" Menu
• Searching for "Device Manager".
• Double click on "Human Interface Devices".
• Right click on "HID-compliant touch screen"
• Click on "Disable" and "Yes",
• Right click again for "Enable"

Method 3: Try and update the touch screen drivers and check if that helps.

• 
  Press Windows and X keys together.
  
• 
  Expand Human Interface Devices.
  
• 
  Locate the Touch screen driver.
  
• 
  Right-click on the driver icon and click on
  Uninstall.
  
• 
  Restart the computer so Windows can automatically search for the driver
  

Method 4: Visit the computer manufacturer's support website and install the latest touch screen driver available for the same computer model, compatible with Windows 10.

Hope this information is helpful. Please feel free to reply in case you face any other issues with Windows in future.

 

S Pen "dead zones" on Samsung Galaxy Book 360



I have been using my book 360 for about a year now and only now it started doing this. It just happened out of the blue, no apps had just been installed but I installed the latest drivers you can get on Samsung Updates app. There are 2 horizontal dead zones that the S Pen doesn't track but the touch screen works on the whole screen so I don't know what is happening. I have the Samsung Galaxy Book pro 360 s pen but I don't have the pro 360 laptop but I heard it still works, but I have been using a S pen Tab or something that has been working since last year but now both s pens don't even work anymore so I don't know what's going on.