Windows 10: Mixed reality headset issue

I have Lenovo mixed reality headset that I cannot connect to my PC. When I plug the USB cord in the 2.0 port, I receive a message saying to plug it into 3.0 port. When I plug it into the 3.0 , I get an error message about connecting my headset

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Mixed Reality

Hi,



Thank you for posting in Microsoft Community.

I understand that you are facing issues connecting the Lenovo Mixed Reality headset and you get your message “Connect your headset”. We will certainly assist you with this issue.

Usually, we see this message if the device is not connected properly or the Device Manager is unable to load the drivers for the headset.

The use of USB or HDMI extension cables is not officially supported with Windows Mixed Reality headsets. Due to varying resulting signal integrity and bus power between your PC's USB controller and the Mixed Reality headset, the use of such cables
may significantly impact your Mixed Reality experience.

I would suggest you to check the steps under section“I get a message that says "Connect your headset" even though I’ve plugged in my headset”
in
Troubleshooting Windows Mixed Reality.

If you are using adapters you may also want to check the article on
Recommended adapters.

However, the issue could be due to the use of extension cables. Please let us know what happens when you connect the headset without using the extension cables.



Regards,

Vivian S

 

Windows Mixed Reality Headset No Display

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues with using Mixed Reality Headset on your PC. I certainly appreciate your efforts in trying to resolve the issue by performing certain troubleshooting steps.



You may want to refer the section My headset displays are black from the article

Troubleshooting Windows Mixed Reality and see if that helps.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Mixed Reality Headset not recognized...

Hi Leo,

Reinstalling Windows 10, installing the latest updates for Windows and drivers should resolve most issues experienced on Windows.

Since your PC couldn't make the headset work even after reinstalling Windows 10, it is possible that there is something on your hardware that won't make the headset work.

In the meantime, you may refer to the Windows Mixed Reality: Enthusiast's Guide for
troubleshooting steps that may possibly resolve the issue, or you may use your headset
using your laptop.

Let me know if you have further queries.

Regards.