Windows 10: Mixed reality help. Controllers stay on the ground issue

Discus and support Mixed reality help. Controllers stay on the ground issue in Windows 10 Software and Apps to solve the problem; Controllers are connected and all was done to troubleshoot is Repair and reset Mixed reality and also checked for updates and restarted computer.Any... Discussion in 'Windows 10 Software and Apps' started by Anthony Jackson5, Apr 6, 2023.

  1. Mixed reality help. Controllers stay on the ground issue


    Controllers are connected and all was done to troubleshoot is Repair and reset Mixed reality and also checked for updates and restarted computer.Any suggestions for a solution?

    :)
     
    Anthony Jackson5, Apr 6, 2023
    #1

  2. lenovo Mixed reality controllers

    Hello Bill,

    To better assist you with your concern, I'd like to know the following:

    • Confirm which build is currently installed on your device. To check, follow the steps below:
    1. Press Windows key + R, then type in winver.
    2. Click OK.
    3. Were there any recent changes made prior to this issue?
    4. Are you getting any specific error messages when setting up the Mixed Reality Controllers?
    5. What is the make and model of your computer?

    Upon researching, it was stated in this article that KB4284848 "Addresses a performance issue with Windows Mixed Reality on some laptops with hybrid graphics adapters, such as Surface Book 2".
    If you're using a laptop that supports hybrid graphics adapters, then its advisable to install the said KB update.

    In addition, here are some articles that may help you troubleshoot your Mixed Reality Controllers:


    Looking forward to your response.

    Regards.
     
    Melchizedek Qui, Apr 6, 2023
    #2
  3. Mithin_EJ Win User
    Windows Mixed Reality - Left controller not connecting

    Hi Wing3685,



    Thank you for posting your question in the Microsoft Community.



    1. Are you aware of any changes made to the PC prior to this issue?
    2. Have you installed all pending updates on the PC?
    3. Are you getting any specific error messages when setting up the Mixed Reality Controllers?
    4. What is the make and model of your computer?
    1. What is the make and model of the controller?

    However, I suggest you to refer this article
    Windows Mixed Reality help
    , and check if that helps.

    Please reply for all the required information to help you further.

    Regards,
     
    Mithin_EJ, Apr 6, 2023
    #3
  4. Mixed reality help. Controllers stay on the ground issue

    Acer Mixed Reality left controller restart issue while playing game

    Hi Andre,

    Thank you for writing to Microsoft Community Forums.

    We understand how disappointing it could be to face difficulties in your gaming experience and we truly appreciate for providing the details. However, we would need some more information regarding the issue.

    1. Could you please let us know the make and model of the computer?
    2. Which build of Windows 10 are you currently on? You can refer to
      Which Windows operating system am I running?

    We would suggest you to try following the steps mentioned below and check if it resolves the issue.

    1. Open File Explorer.
    2. Navigate to C:\Users\(your username)\AppData\LocalLow\Hyperbolic\Magnetism\BeatSaber (if you do not find
      AppData, click on View in the menu bar and check the box behind
      Hidden).
    3. You would see files by name settings.cfg and settings.cfg.bak.
    4. Try deleting above mentioned files, which would reset your settings in the game completely.
    5. Then check if there are any updates for the game and try updating the game.
    6. Now check if the issue persists.

    You may also want refer
    Controllers in Windows Mixed Reality
    ,
    Using Windows Mixed Reality FAQ
    and
    Troubleshooting Windows Mixed Reality
    for more details on troubleshooting steps performed on mixed reality controllers and information regarding the batteries in controllers.

    Regards.
     
    Manjunath_H, Apr 6, 2023
    #4
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Mixed reality help. Controllers stay on the ground issue

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