Windows 10: Moderation of comments at MSN

Split from this thread. Hi, Maybe, hopefully if you're real you can help me. It seems that making a comment to someone is almost impossible because these particular sites are monitored by bots, not real people. I posted a question in the community and it was deleted. For the life of me, I don't know why. Maybe it was too hard of a question to answer or maybe it was monitored by bots. Oh, and please excuse the tone of this post, it is justified frustration. I had asked the question how does a moderator, if an AI bot, determines what is considered "harassment and/or bullying"? But I

:)

 

Problem with comments on MSN news.

Sorry but you aren't communicating with MSN here. No one here can tell you why a post was rejected.

Here's my canned response on moderation. Please see, in particular, point 4.

I can't explain the moderation of comments to MSN articles, but here are some observations.

1. You may find useful information at Microsoft News

2. There were so many unacceptable comments that commenting was shut down for a few

months not too long ago.

3. Now that commenting is allowed again, moderation is very restrictive.

4. Moderation is a dysfunctional mess. It's being done via AI, via a bot, not humans and is

random and inexplicable.

5. If a comment you tried to post was banned, that will be in your activity feed, and you

can appeal that decision.

6. I've searched but have not found a way to contact MSN staff regarding this moderation

except the Feedback link that's at the bottom of nearly every MSN webpage. If you receive

a reply to the feedback, it will be a generic reply that doesn't address your specific issue.

Don

 

COMMENTS on MSN Homepage

Hello Old_hand, welcome to the Microsoft community, I'll be happy to help you today;

What help do you need regarding the Comments button on the MSN home page?

Are you referring to the Comments button at the bottom of the MSN website?

See you soon!

 

Why are MSN comments so overly censored?

1. You may find useful information at Microsoft News

2. There were so many unacceptable comments that commenting was shut down for a few months not too long ago.

3. Now that commenting is allowed again, moderation is very restrictive.

4. Moderation is a mess. It's being done via AI, via a bot, not humans and is random and inexplicable.

5. If a comment you tried to post was banned, that will be in your activity feed, and you can

appeal that decision.

6. I've searched but have not found a way to contact MSN staff regarding this moderation except the Feedback link that's at the bottom of nearly every MSN webpage. If you receive a reply to the feedback, it will be a generic reply that doesn't address your specific issue.

- - - -

I'm seeing this canned response a lot.

That's because I think it's important that people know that they aren't communicating with MSN here. I'm sure I've put that in nearly every post.

And that they aren't dealing with human moderators... point #4.

In other words...

Q. Why are things so screwed up?

A. Because they are.

Don