Windows 10: Modern wireless headset does not work with USB link

I have a modern Wireless headset that does not work with USB link for teams calls. Its directly connected to Bluetooth and is working fine. The issue started first by The wireless headset stopped working while on call until the USBlink is reconnected or changed to speaker and then to USB link. Now it does not work on Windows at all. My experience with the headphone was never smooth. Sometimes the Noice cancellation does not work and it boosts the noise around you. Following steps were already performed : Cleared teams cachefactory reset the headphone Also, It is just 6 months old and how can

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Microsoft Accessory Center not detecting Microsoft USB Link or Microsoft Modern Wireless Headset

When I plug in the USB Link for the Microsoft Modern Wireless Headset the Microsoft Accessory Center is not detecting either device. The white light is on, and the devices appear to work fine within Teams. I've reset the Headset which didn't change anything.

 

Microsoft Accessory Center not detecting Microsoft USB Link or Microsoft Modern Wireless Headset

Hello Mehmet, II'm Greg, here to help you with this.

Have you follow these setup steps from Microsoft:

https://support.microsoft.com/en-au/topic/set-u...

Try also the suggested steps here:

https://answers.microsoft.com/en-us/windows/for...

https://answers.microsoft.com/en-us/surface/for...

If one of those doesn't help then Nicole gives the contact information for Support under warranty for the device in the second thread above.

Feel free to ask back any questions. Based on the results you post back, I will have other suggestions if necessary.

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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

 

Microsoft Modern Wireless Headset not detected by Microsoft Accessory Center

I recently purchased a Microsoft Modern Wireless Headset, and it's OEM and in Spanish. I live in Bermuda, so a lot of the products we get are for Latina America and Caribbean, which means a lot come in Spanish and we have to change them.

I downloaded the Microsoft Accessory Center and opened it, and it does not detect the headset at all. I've tried the following steps:

• Unpairing and re-pairing the headset
  
• Uninstalling the MS Accessory Center and reinstalling
  
• Running all Windows updates and rebooting
  
• Turning the headset of and on again while the Accessory Center was open
  
• Connecting via the USB dongle
  
• Connecting via the USB cable
  

The Accessory Center was not able to detect the headset at all, but the headset is showing and working in Windows audio properties and Device Manager.

Edit: Sorry if this isn't the right forum - I couldn't find one specifically for Microsoft Accessories.