Windows 10: Monitor and Key Board issue

Discus and support Monitor and Key Board issue in Windows 10 Customization to solve the problem; display and keyboard not working but working with external monitor and key board... Discussion in 'Windows 10 Customization' started by Prudhvi Thondapu, Aug 19, 2020.

  1. PRUDHVI THONDAPU
    Prudhvi Thondapu Win User

    Monitor and Key Board issue


    display and keyboard not working but working with external monitor and key board

    :)
     
    Prudhvi Thondapu, Aug 19, 2020
    #1
  2. SAMUELLV
    SamuelLV Win User

    'Generic PnP monitor' issue

    Hello Angelica,

    I would suggest you follow steps to update the monitor driver:

    Press Windows + X keys

    Choose Device manager

    Click on Monitors

    Right click on ‘Generic PnP monitor’ and click on update driver

    Tap on Browse my computer for driver software

    Tap on Let me pick from a list of available drivers

    Choose ‘Generic PnP monitor’ and tap on Next

    When you are done please restart the computer.
     
    SamuelLV, Aug 19, 2020
    #2
  3. KATRINA MEN
    Katrina Men Win User
    Dell XPS 15.6 Monitor issues

    Hi,

    Monitors may not work as expected if the driver is not up-to-date. With this said, we suggest that you check if you have the latest drivers installed. In addition, we would like to ask some questions that may help us to isolate the issue.

    • Does the external monitor work with your laptop before?
    • Have you tried to connect the external monitor to your desktop?
    • When did the issue start?
    • Were there any changes made to your computer prior to the issue?
    • What troubleshooting steps have you done so far?
    We're looking forward to your response.
     
    Katrina Men, Aug 19, 2020
    #3
  4. NYIMA YONTEN
    Nyima Yonten Win User

    Monitor and Key Board issue

    key board

    Hi Merry,

    I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.

    To assist you better, please provide us the information below:

    • Have you checked issue with the manufacture of the computer whether keyboard light feature is available for the particular computer or not?
    • When you say that "want on key board light", are referring to turn on keyboard light on the inbuilt keyboard of laptop or using external keyboard?

    Please get back to us with an update on issue with Windows 10, we will be happy to help.

    Thank you.
     
    Nyima Yonten, Aug 19, 2020
    #4
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Monitor and Key Board issue

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