Windows 10: Monitor goes black while moving mouse in specific apps

Hello!Soo my problem is that whenever I open some apps my case spotify and blitz app for league of legends my screen blinks black and comes back fastthis when tabbing into the app if I move my mouse continually the screen remains off until I either tab out of the app or stop moving my mouse, this started happening after I cleaned up my disks and stopped 2 services to make my computer faster just a service related to fax and another to location if I recall.I've checked the video drivers and they seem fine, my monitor is plugged trough Display Port soo no problem there, also ran sfc /scann

:)

 

My Monitor frequently goes black for 15 -20 secs and auto turns back on.

Hello Faseeh Zaman

Welcome to the Microsoft Community.

The issue with your monitor going black and the "device plugged in/out" sound could be related to several factors, including cable issues, power supply problems, or hardware malfunctions. Here are some steps you can take to troubleshoot the problem:

1. Check Cables and Ports:
   
   1. Ensure that the DisplayPort cable is properly connected and secure at both ends (monitor and computer).
      
   2. Try using a different DisplayPort cable to see if the issue persists, as the current cable might be faulty.
      
   3. Check if the problem occurs with HDMI again, to isolate whether it's related to the DisplayPort specifically.
      
2. Monitor and Graphics Card Settings:
   
   1. Review the monitor's settings to ensure they are correctly configured for DisplayPort input.
      
   2. Check the NVIDIA Control Panel settings to make sure the correct monitor is selected and the display settings are appropriate for your monitor’s resolution and refresh rate.
      
3. Power Supply and Electrical Interference:
   
   1. Ensure that the monitor and computer are connected to a stable power source. If possible, try connecting them to a different power outlet or use a surge protector.
      
   2. Check for any electrical interference from other devices that might be causing the monitor to lose connection temporarily.
      
4. Update and Reinstall Drivers:
   
   1. Although you've updated the drivers, it might be worth checking for specific DisplayPort firmware updates for your graphics card or monitor.
      
   2. Try reinstalling the graphics card drivers completely. Use the Display Driver Uninstaller tool to remove the current drivers and then install the latest version from the NVIDIA website.
      
5. Hardware Troubleshooting:
   
   1. Test the monitor with another computer or a different monitor with your computer to determine if the issue lies with the monitor or the PC.
      
   2. Inspect the graphics card and motherboard for any visible signs of damage or loose connections.
      
6. Check System Logs:
   
   Look into Windows Event Viewer for any warnings or errors that coincide with the times the monitor goes black. This might give clues to whether it’s a hardware issue, driver problem, or something else.
   

Since you've already tried reinstalling Windows, it suggests the issue might be more hardware-related, particularly since it occurs more frequently with DisplayPort. If the problem continues after these troubleshooting steps, it might be necessary to consider professional repair or contacting ASUS support for further assistance.

If there is anything not clear or I can't understand your problem, please do not hesitate to let me know.

Best Regards

| Microsoft Community Support Specialist

 

Windows from HDMI monitor move to DP monitor when monitors go to sleep.

Hi Bobbeloos,



Welcome to post in Microsoft Community.

I'm Mosken, I do apologize for the inconvenience that you're experiencing right now, let me help you figure it out.



According to your description, I knew that you have two external monitors of similar model connected via HDMI and DP, but when the system goes to sleep, the DP-connected monitor goes straight to black, but the HDMI-connected monitor shows "no signal" and then goes black, and when you go to sleep from sleep, the DP-connected monitor goes straight to black All windows in HDMI monitor moved to DP monitor when computer was woken up and the resolution was not normal. If my understanding is wrong, please correct me in the reply.



Based on the available information, the speculation is that when the system goes to sleep, your HDMI connected monitor will be directly disconnected, it is recommended that you turn off "Allow the computer to turn off this device to save power" by follow steps. "Win" + "X" > "Device Manager" > "Display Adapter", double click "Display Adapter" to expand the entry, you will see a list of your monitor device names, then select your external monitor device names(try both), right click > " Properties" > "Power Management" tab, then uncheck "Allow the computer to turn off this device to save power", then press Enter to confirm.



The above steps are provided based on the information I have learned so far, I wish that will be helpful to you. If your problem still cannot be solved by these steps, you could tell me the specific situation in the next reply. I will continue to assist you in solving the problem.



Best Regards,

Mosken- MSFT | Microsoft Community Support Specialist

 

Mouse will not move to or from monitor above main monitor

I have 3 monitors

2 stacked on top of each other and one vertical to the side.

I can move my mouse from the lower monitor, to the side monitor then from the vertical monitor to the upper monitor.

But, I cannot just move my mouse up to the top monitor.

Nor can I move my mouse down from the top monitor to the bottom monitor.

This is how they are set up




Moving monitor 1 to the side of 3, mouse can move into it from 3.

But when I move it back to the top I cannot move the mouse directly from 3 to 1 or vice versa.

Any suggestions would be much appreciated.