Windows 10: monitor issue

I am running Windows 11 OS Build 26120.3380 on a Dell laptop with 2 Dell monitors both the same. I first noticed this problem with OS Build 26120.3360Randomly the screen on one of my monitors will go black, more often it is monitor 1. From what I guess is happening it appears that the either the computer has lost the HDMI connection or the monitor has lost the HDMI connection. I came to this conclusion because powering the monitor off and then back on resolves the issue.Is anyone else having this issue? Does anyone know of a permanent fix?Thanks

:)

 

Dell XPS 15.6 Monitor issues

Hi,

Monitors may not work as expected if the driver is not up-to-date. With this said, we suggest that you check if you have the latest drivers installed. In addition, we would like to ask some questions that may help us to isolate the issue.

• Does the external monitor work with your laptop before?
• Have you tried to connect the external monitor to your desktop?
• When did the issue start?
• Were there any changes made to your computer prior to the issue?
• What troubleshooting steps have you done so far?

We're looking forward to your response.

 

'Generic PnP monitor' issue

Hello Angelica,

I would suggest you follow steps to update the monitor driver:

Press Windows + X keys

Choose Device manager

Click on Monitors

Right click on ‘Generic PnP monitor’ and click on update driver

Tap on Browse my computer for driver software

Tap on Let me pick from a list of available drivers

Choose ‘Generic PnP monitor’ and tap on Next

When you are done please restart the computer.

 

AMD FX OC'ers Club

That's what the auto setting will do since you're over the 1333 mark it jumps to the next step which isn't listed or officially supported I assume by that ram.

At this point though I would suggest dropping the multi one step or .5 so that we can get something stable and possibly take the heat issue out of the picture for now.