Windows 10: Monitor not turn on after my desktop wake up from sleeping mode

Hi guys,


As mentioned in the title, my monitor won't turn on when my desktop woke up from sleeping mode. I need to press the on and off button on my monitor in order to wake it up.


When my desktop went into sleeping mode, my monitor will go into sleeping mode as well (orange led) however, it did not wake up after my desktop woke up.


Anyone encountered this issue as well and is there any way to resolve this?

Thank you!


Wayne.

:)

 

Monitor Not Waking Up After Sleep


I am experiencing a critical issue - when my computer goes into sleep mode, or if I manually place it in sleep mode, the monitor will not wake. The PC is running; I can hear the fan and the light on the front of the monitor is on, but the monitor itself will not wake. The only way I can get the computer back on is to do a hard reset by holding in the power button, turning it off, then back on. I've tried all the obvious fixes; windows updates, graphic card driver updates, unplugging, turning off sleep mode, turning off Link State Power Management ,making sure the keyboard or the mouse are able to wake the computer in settings, etc. Nothing so far has worked. Any suggestions on how to fix or what the problem may be?
An additional problem is that I cannot even save some new settings in my motherboard. Somehow the settings return to the default settings and the problem remains. The PC purchased brand new almost 4 months ago.

CPU Intel Core i5 8600k 3.60GHz
Graphic Card (integrated): Intel ® UHD Graphics 630
Motherboard: Gigabyte Z370 HD3
OS: WINDOWS 64 BIT

Could you please provide any suggestion?

I look forward to hearing from you.

Kind regards,

 

Waking from sleep mode

Hi Kenneth,

For us to narrow down your concern with waking up your computer from sleep mode, we would like to know the following:

• Aside from Windows Update. were there any changes made on your computer prior to the issue?
• Is this the first time you experienced the issue?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?
• Send us a screenshot of your screen when you wake up your computer from sleep mode.

We look forward to your response.

 

Waking up from sleep mode

Hi Phil,

If you are unable to get out of Sleep mode, it could mean that the BIOS installed reduces the power to which your input device is connected, i.e. mouse or keyboard. For us to properly assist you in getting out of Sleep mode, kindly respond to the questions
below:

• Can you explain further what you are experiencing? Were you able to get to the lock screen after waking from Sleep mode?
• Are you using a laptop or a desktop computer?
• When did the issue start to occur? Did it happen after installing an update, an app, or a driver?
• What troubleshooting steps have you done so far? This is for us to know and to avoid any duplication of efforts on your end.

We look forward to your response.