Windows 10: monitor usually runs at 165hz but is now only running at 120hz

2 weeks ago I noticed that my games weren't looking as sharp as usual and it felt a bit off. I later discovered that my monitor was now displaying 120Hz instead of the usual 165Hz even though im using a DP. I've checked the Nvidia driver, settings, device manager, everything, and nothing has the option of 165Hz + 1080p. I have a gaming pc i5 12400F with rtx 3060. and my monitor is Curved Redragon AMBER 27" Led Full HD / 165Hz

:)

 

Monitor usually runs at 165Hz, but is now only letting me run 120 Hz

2 weeks ago I noticed that my games weren't looking as sharp as usual and it felt a bit off. I later discovered that my monitor was now displaying 120Hz instead of the usual 165Hz. I've checked the Nvidia driver, settings, device manager, everything, and nothing has the option of 165Hz + 1440p. This had happened before, but it was a long time ago and from what I remember, one day when checking the settings the option for 165 Hz appeared. So far, no such luck, and it's driving me insane. Any help to go back to those silky smooth frames would be greatly appreciated.

The settings of the monitor itself say it running at 165Hz.

Graphics card: rtx 3070

 

144Hz and 165Hz are no longer available on brand new monitor

I received an Acer Nitro RG241Y monitor (Full HD 65Hz) and tested it extensively this afternoon, and 144Hz was working just fine over HDMI from my laptop with an Intel Xe Graphics (core i5 11th gen) GPU. Then I moved the monitor to my bedroom desk and for some reason it's now limited to 120Hz, as 144 and 165 Hz are missing from Windows Settings and Intel control panel. I tested different cables (including the one that came with the monitor), both HDMI 2.0 inputs and nothing, it's capped at 120Hz now. I know 165Hz will usually only work over DisplayPort, but it was still supposed to show on the refresh rate list. Any idea on what might have caused 144 and 165Hz to be AWOL after turning off the monitor and moving it to another room? Does anyone know how to get these refresh rates back? Is it a graphics driver or Windows bug? Here are screenshots where 1080p144Hz and 1080p165Hz are listed as supported modes on Intel graphics panel, but are missing from refresh rate dropdown list. Like I said, both rates were available earlier today and at least 144Hz was working.

 

Laptop monitor not going to 120hz

Hi Jake,

Sorry to hear that the initial steps didn't resolve the issue. Let's try some additional troubleshooting steps to get your laptop monitor to switch to 120Hz.

Additional Troubleshooting Steps

Step 3: Check Display Cable and Port

Ensure Proper Connection:

Make sure the display port cable is securely connected to both your laptop and the monitor.

If possible, try using a different display port cable to rule out any issues with the cable.

Verify Display Port Version:

Ensure that both your laptop and the monitor support the same version of DisplayPort (e.g., DisplayPort 1.2 or 1.4).

Step 4: NVIDIA Control Panel Settings

Open NVIDIA Control Panel:

Right-click on the desktop and select NVIDIA Control Panel.

Adjust Resolution:

Go to Display > Change resolution.

Ensure your monitor is selected and then select Customize.

Check Enable resolutions not exposed by the display.

Click on Create Custom Resolution.

Set the refresh rate to 120Hz and click Test.

Adjust Refresh Rate:

Go to Display > Set up G-SYNC.

Ensure G-SYNC is enabled for your monitor.

Go back to Change resolution and set the refresh rate to 120Hz.

Step 5: BIOS/UEFI Settings

Check BIOS/UEFI Settings:

Restart your laptop and enter the BIOS/UEFI settings (usually by pressing F2, Del, or Esc during boot).

Look for any display or graphics settings and ensure that the integrated graphics is set to auto or enabled.

Save and exit the BIOS/UEFI settings.

Step 6: Windows Display Settings

Adjust Scaling Settings:

Go to Settings > System > Display.

Scroll down to Scale and layout and ensure the scaling is set to 100%.

Click on Advanced scaling settings and turn off Let Windows try to fix apps so they're not blurry.

Set Refresh Rate in Settings:

Go to Settings > System > Display.

Click on Advanced display settings.

Select your monitor and set the refresh rate to 120Hz.

Click Apply.

Step 7: Use Intel Graphics Command Center

Open Intel Graphics Command Center:

Download and install the Intel Graphics Command Center.

Adjust Display Settings:

Open the Intel Graphics Command Center.

Go to Display and select your monitor.

Set the refresh rate to 120Hz.

Step 8: Check for Firmware Updates

Update Monitor Firmware:

Check if there are any firmware updates available for your monitor. Visit the manufacturer's website for instructions on how to update the firmware.

Step 9: Check for Windows Updates

Ensure Windows is Up to Date:

Go to Settings > Update & Security > Windows Update.

Click on Check for updates and install any available updates.

Restart your PC if any updates were installed.

Step 10: Contact Support

Contact ASUS Support:

If none of the above steps resolve the issue, it may be a hardware or compatibility problem. Contact ASUS Support for further assistance.

Please try these additional steps one at a time and let me know if any of them resolve the issue. If the problem persists, we can explore further solutions together.

Best regards,

.